Contract Logistics Operations Manager

Responsible for the overall performance of an operational account, including achieving all agreed financial and operational objectives.

Manage, plan, organize, staff, and direct warehouse activities ensuring all materials and equipment are available and maintained.

Achieve key performance indicators (KPIs) in cost management, productivity, customer service, and profit.

Ensure teams deliver against their customer, site, and people KPIs.

Assist with activities related to customer on-boarding, retention, and operational excellence.

Troubleshoot concerns and implement sustainable solutions to evolve customer relationships.

Drive productivity through engagement activities and continuous improvement initiatives.

Provide information required for tenders/proposals to support new business.

Prepare and present required customer updates.

Prepare required P&L with supporting commentary related to financial/service variances.

Train and develop the team to ensure robust succession planning.

Liaise with internal support resources and external providers.

Qualifications:

Minimum of 8 years of experience in contract logistics and operations management.

Proven leadership skills with the ability to manage and develop teams.

Strong operational background with experience in managing warehouse activities and achieving KPIs.

Excellent customer service skills with experience in customer on-boarding and retention.

Ability to prepare and manage P&L statements and understand financial/service variances.

Strong problem-solving skills with the ability to think innovatively and implement sustainable solutions.

Knowledge of QSHE, dangerous goods requirements, and other compliance standards.

Excellent communication skills for liaising with internal and external stakeholders.

Experience in driving productivity and continuous improvement initiatives.