Content Moderator - Yogyakarta

TP; Daerah Istimewa Yogyakarta; On-site; USD 5.000 - 8.000; Full time

Job summary

A leading e-commerce company seeks a Content Moderator to ensure compliance and safety in uploaded content. This entry-level role involves reviewing videos and product information while collaborating with various teams to enhance service standards. Ideal candidates are recent graduates passionate about e-commerce and proficient in English.

Qualifications

• Fresh graduates are welcome to apply, must have a minimum GPA of 2.75.
• 0-3 years' experience in content moderation or e-commerce service handling required.

Responsibilities

• Review seller content to ensure compliance with guidelines.
• Collaborate with cross-functional teams to manage risk content.

Skills

Communication

Problem-Solving

Multi-tasking

Education

Bachelor’s degree or equivalent diploma

Job description

Responsibilities and Accountabilities

• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
• Review Product related moderation from seller and creator to ensure they are within the guidelines
• Co-ordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team's goal.
• Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
• Review contents within agreed latency SLA and standards of quality
• Label Videos, Store Content and Text contents as per policy guidelines.
• Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
• Ensure adherence is met on all basic product related training and clear the exams
• Read, review, respond, and document user reports, reviews, and support tickets
• Perform reviews and research to provide excellent policy support
• Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
• Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
• Identify needs and collaborate on projects to improve support tools and processes

Basic Requirements

• Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply)
• Minimum GPA 2.75
• 0-3 years' work experience in content moderation or e-commerce service handling
• Excellent written and verbal communication skills in English (english active)
• Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
• Flexible for shifting schedule and changes along with it
• Ability to handle high volumes during promotions and peak seasons