Content Moderator E-Commerce - Yogyakarta Site

呐; Daerah Istimewa Yogyakarta; On-site; IDR 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a detail-oriented individual to join their E-commerce team in Yogyakarta. This role involves reviewing and ensuring the compliance and safety of content uploaded to the platform, collaborating with various teams, and providing excellent policy support. Ideal candidates will possess strong communication skills, problem-solving abilities, and a passion for E-commerce products. If you thrive in a fast-paced environment and are eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree or equivalent diploma with min. GPA 2.75.
• Excellent written and verbal communication skills in English.

Responsibilities

• Review seller and product information for compliance and safety.
• Coordinate with E-commerce Social Media Account business unit.
• Document user reports and provide policy support.

Skills

Communication Skills

Problem-Solving Skills

Analytical Skills

Multitasking

Education

Bachelor’s Degree

Job description

Responsibilities:

- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

- Review products from sellers and creators to ensure they are within the guidelines.

- Coordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team's goal.

- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.

- Review contents within agreed latency SLA and standards of quality

Label Videos, Store Content and Text contents as per policy guidelines.

Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.

- Ensure adherence is met on all basic product related training and clear the exams.

- Read, review, respond, and document user reports, reviews, and support tickets.

- Perform reviews and research to provide excellent policy support.

- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

- Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions

Identify needs and collaborate on projects to improve support tools and processes.

Basic Requirements:

- Bachelor’s degree or equivalent diploma (Fresh Graduates are encouraged to apply) with min. GPA 2.75.

- Excellent written and verbal communication skills in English(english active).

- Strong problem-solving skills in ambiguity and multi-task capabilities.

- Flexible for shifting schedule and changes along with it.

- Willing to be relocated and to work in our YOGYAKARTA site.

- Able to handle high volumes during promotions and peak seasons.

Preferred Requirements:

- Proficient in English and multilingual is highly preferred (depends on the market assignment).

- Compliance or moderation operations experienced is preferred.

- Strong analytical and research skills.

- Knowledge ability to work in a fast and evolving environment with detail-oriented focus.

- Preferably to have a typing speed of at least 40 words per minute.