Contact Center Trainer (English) Semarang

PT Transcosmos Indonesia; Kota Semarang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in digital transformation seeks a Contact Centre Trainer in Semarang. The role involves conducting training sessions, mentoring team members, and designing training materials to support overall professional development. Candidates should possess effective presentation and facilitation skills, along with experience in training and coaching.

Qualifications

• Experience as a Contact Centre Trainer.
• Ability to design and develop training materials.
• Fluency in relevant languages.

Responsibilities

• Conduct training sessions for new hires and refreshers.
• Design and update training materials.
• Measure training program effectiveness.

Skills

Effective presentation skills

Facilitation skills

Coaching and mentoring

Training Needs Analysis

Evaluation methods

Job description

Conduct training sessions for new hires, refresher training for knowledge gaps, and training on new or upgraded policies, procedures, and processes implementation.

Utilize effective presentation and facilitation skills, including creative training techniques and accelerated learning methods.

Provide individual coaching and mentoring to team members to support their professional growth and career development.

Gather feedback from the quality team to identify knowledge gaps and incorporate findings into training programs.

Ensure smooth transition of training batches to the nesting phase and production floor.

Design, develop, or update training materials for system-based, online, and classroom training.

Recommend module modifications to superiors based on Training Needs Analysis.

Measure training program effectiveness using various evaluation methods.

What is your expected monthly basic salary?

Which of the following qualifications do you possess?

How many years of experience do you have as a Contact Centre Trainer?

What notice period are you required to give your current employer?

Which languages are you fluent in?

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a global digital transformation partner specializing in customer experience solutions and digital marketing services.

We offer integrated services including omni-channel contact center & business process outsourcing for banking & finance, social networking, e-commerce, digital marketing, website & app development, digital ads & KOL, and social media management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.