Contact Center Team Leader

Task Description

• Conduct planning, supervision, and evaluation of consumer settlements and complaints.
• Responsible for achieving a work target that has been set and in accordance with the rules.
• Coordinate all Team activities in managing all activities.
• Review the applicable grievance handling SLA and coordinate with the relevant units if necessary.

Requirements & Qualifications

• English proficiency
• Education minimum D3 All Majors.
• Contact Center / Customer Service Team Leader Experience
• Familiarity with e-commerce or retail is preferred.
• Have good leadership skills.
• Familiar with Reporting using Excel/Spreadsheet.
• Familiar with mobile phone industry or e-commerce.