Consumer Insights Analyst (User Research)

Entropik; Lembang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading human insights company in Lembang, Indonesia, is seeking a Consumer Insights Analyst/Intern. In this full-time role, you will support the research team by conducting qualitative and quantitative research using Emotion AI technologies. Suitable candidates will have a U.G / P.G degree in Psychology or a related field, a keen interest in market research, and strong analytical and communication skills. This position offers comprehensive training and the potential for full-time conversion.

Qualifications

• Degree in Psychology or related field required.
• Enthusiasm for market research or consumer insights.
• Experience with research tools is a plus.

Responsibilities

• Support research team with qualitative and quantitative projects.
• Collaborate with stakeholders to define research needs.
• Analyze data to derive actionable insights.

Skills

Strong communication skills

Analytical mindset

Organizational skills

Education

U.G / P.G degree in Psychology, Marketing, Business, or Social Sciences

Tools

Maze

Lookback

Google Forms

SurveyMonkey

Job description

About Entropik

Entropik is a leading human insights company that enables organizations across the globe to measure, analyze, and optimize customer experience (CX), user experience (UX), and market research (MR) in real-time. We offer a suite of patented Emotion AI technologies integrated into our Unified Insights Platform, helping companies make faster, efficient, and bias-free decisions with real human insights.

Our products serve Fortune 500 brands including Amazon, Disney, P&G, Walmart, KFC, and Intel, transforming how organizations understand consumer behavior through cutting-edge emotion AI, eye tracking, and behavioral analytics.

Website: www.entropik.io

Role: Consumer Insights Analyst / Intern (User Research)

Work type: Full-time role (or) 6 months internship with full-time conversion based on performance

Responsibilities

• Support the research team with qualitative and quantitative research projects using Entropik’s Emotion AI platform.
• Assist in defining research objectives, designing surveys, and selecting suitable data collection methods for campaigns like Ad Testing, Media Testing, Concept Testing, and Shopper or Digital Experience Testing.
• Collaborate with cross-functional stakeholders to understand business and research needs.
• Analyze data to help derive actionable insights and contribute to research reports and presentations.
• Help present findings clearly to both internal teams and clients.
• Learn and implement various UX research and remote testing tools as needed.
  
  

Requirements

• U.G / P.G degree in Psychology, Marketing, Business, Social Sciences or a related field.
• Enthusiasm for or some exposure to consumer insights, market research, UX research, or survey methodologies.
• Strong communication skills - able to clearly summarize research findings in presentations and reports.
• Good organizational and time-management abilities, capable of handling multiple tasks.
• Familiarity with research or testing tools (like Maze, Lookback, Google Forms, SurveyMonkey) is a plus but not required.
• Analytical mindset with attention to detail.