Conrad Bali - Curation/Personal Concierge Manager

Hilton Worldwide, Inc.; Tanjung Benoa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a forward-thinking hospitality leader as a Curation/Personal Concierge Manager at a stunning resort in Bali. This role is pivotal in delivering exceptional guest experiences by leading a dedicated team and ensuring that all guest needs are anticipated and met with excellence. You will be responsible for operational planning, staff training, and fostering a service culture that empowers team members to exceed expectations. If you have a passion for customer service and a keen eye for detail, this opportunity offers a vibrant work environment where your contributions will make a significant impact on guest satisfaction and overall resort success.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Excellent command of spoken and written English required.

Responsibilities

• Lead the Personal Concierge Team to enhance guest experiences.
• Manage operations and ensure high service quality standards.

Skills

Customer Service Skills

Attention to Detail

Organizational Skills

Problem-Solving Skills

Communication Skills (English)

Job description

Job Description - Conrad Bali - Curation/Personal Concierge Manager (HOT0BHPK)

Job Number:

HOT0BHPK

Work Locations

Conrad Bali Jl. Pratama 168, Link Br. Terora, Kel. Benoa, Kec. Kuta Selatan Tanjung Benoa Bali 80363

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Curation or Personal Concierge Manager for Conrad Bali will be responsible for leading the Personal Concierge Team to provide outstanding customer service and enhance the resort guest experience.

1. Lead and manage the operational planning, continuous improvement and service quality of the Personal Concierge Team.
2. Directly responsible for the efficient and responsive operations of the Personal Concierge Team and fulfilling the operational requirement of the department.
3. Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.
4. Be personally involved with arrangements for VVIP guests. Inspect suites when ready with amenities.
5. Provide input into research, development, evaluation and implementation of new products, services, technology, and processes in anticipation of changing guest needs.
6. Continually review and refine SOP's to suit actual operating conditions.
7. Contribute ideas and cooperate in the execution of strategic plan initiatives in support of the company vision, mission, values and guiding principles.
8. Identify, maintain and work with the Learning & Development team in developing and executing training needs for the Personal Concierge to ensure that quality standards are consistently met and/or exceeded in accordance with company standards.
9. Manage a team of vibrant, well-mannered and groomed individuals as per company standards.
10. Conduct regular departmental meetings, attend scheduled inter-departmental meetings and ensure relevant information is disseminated as required.
11. Embrace and develop a service culture through empowerment of team members to further enhance the ability of all team members to exceed customer expectations and deliver extraordinary experiences.

What are we looking for?

A Curation or Personal Concierge Manager serving Conrad Bali is always working on to ensure a great experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

1. Candidate must have a good command of spoken and written English.
2. Pays attention to details and have strong customer service skills.
3. Mature, meticulous, resourceful, organized and able to work independently.
4. Have impeccable follow-through and 'Can Do' attitude and mindset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision