Conrad Bali - Curation/Personal Concierge Manager

Hilton Worldwide, Inc.; Provinsi Bali; On-site; USD 30,000 - 60,000; Full time

Job summary

An established global hospitality leader seeks a Curation or Personal Concierge Manager to lead the Personal Concierge Team at a luxury resort in Bali. This role is pivotal in enhancing guest experiences through exceptional service and operational excellence. You will manage a dedicated team, ensuring that all guest needs are anticipated and met, while continuously improving service quality. If you have a passion for hospitality and a commitment to excellence, this opportunity allows you to make a significant impact in a vibrant and dynamic environment.

Qualifications

• Strong attention to detail and excellent customer service skills.
• Ability to work independently with a 'Can Do' mindset.

Responsibilities

• Lead the Personal Concierge Team to enhance guest experience.
• Manage operations and ensure guest satisfaction.
• Collaborate with Learning & Development for team training.

Skills

Customer Service

Attention to Detail

English Proficiency

Organizational Skills

Resourcefulness

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers numerous opportunities to delight guests. From an open door to a welcoming smile and an exceptional experience, we provide millions of travelers with unforgettable stays. Our brand portfolio includes Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact of global travel, you might be the perfect fit for our team. At Hilton, we never forget our core purpose: to delight our guests, Team Members, and owners alike.

Role Overview

A Curation or Personal Concierge Manager for Conrad Bali will lead the Personal Concierge Team to deliver outstanding customer service and enhance the guest experience.

Key Responsibilities

1. Lead and manage the operational planning, continuous improvement, and service quality of the Personal Concierge Team.
2. Ensure efficient and responsive operations of the team, fulfilling departmental requirements.
3. Anticipate guest needs, respond promptly, acknowledge all guests, maintain positive relations, and ensure guest satisfaction.
4. Handle arrangements for VVIP guests and inspect suites with amenities prior to guest arrival.
5. Contribute to research, development, evaluation, and implementation of new products, services, technology, and processes to meet changing guest needs.
6. Review and refine Standard Operating Procedures (SOPs) to match actual operating conditions.
7. Support strategic initiatives aligned with the company's vision, mission, values, and principles.
8. Collaborate with the Learning & Development team to develop and execute training for the Personal Concierge team, ensuring standards are met or exceeded.
9. Manage a team of well-mannered, groomed individuals in accordance with company standards.
10. Conduct departmental and inter-departmental meetings to facilitate effective communication.
11. Foster a service culture through team empowerment to exceed customer expectations and deliver extraordinary experiences.

Candidate Profile

To succeed in this role, you should possess:

• Proficiency in spoken and written English.
• Strong attention to detail and excellent customer service skills.
• Maturity, organization, resourcefulness, and ability to work independently.
• An impeccable follow-through attitude and a 'Can Do' mindset.

Working at Hilton

Hilton is a leading global hospitality company, ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional accommodations, service, amenities, and value to business and leisure travelers. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide. Our Team Members are at the heart of this mission!