Concierge

Hilton Worldwide, Inc.; Daerah Khusus Ibukota Jakarta; On-site; USD 20.000 - 40.000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Concierge to provide exceptional service to Guests and VIPs at a premier hotel. In this role, you will be the main point of contact for inquiries, ensuring a memorable stay by offering information and booking services for various needs. With a commitment to delivering high-quality customer service, you will maintain the hotel's standards and create a welcoming atmosphere. Join a team that values hospitality and teamwork, and be part of a mission to create remarkable experiences for travelers.

Qualifications

• Positive attitude and commitment to high-quality customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a key contact for Guests, responding to inquiries.
• Provide booking services for city tours, restaurants, and more.
• Maintain a clean and safe working environment.

Skills

Customer Service

Communication Skills

Knowledge of Local Area

Flexibility

Education

High School Diploma

Job description

DoubleTree by Hilton Jakarta Bintaro Jaya Exchange

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

As a Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. Your responsibilities include:

• Serving as a key contact for Guests and responding efficiently to Guest inquiries
• Providing information, advice, and booking services for various Guest inquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Processing and delivering messages for Guests
• Delivering and safely storing Guest luggage
• Staying current with all hotel services, VIP requests, and special events
• Ensuring orderliness and safety around the lobby and front door areas
• Providing support to Management in cases of emergency
• Projecting a professional manner emphasizing hospitality and Guest service
• Maintaining a clean, healthy, and safe working environment
• Acting in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Our Concierges work on behalf of our Guests and collaborate with Team Members. To succeed in this role, you should demonstrate:

• A positive attitude and good communication skills
• A commitment to delivering high-quality customer service
• Excellent grooming standards
• Flexibility to adapt to various work situations
• The ability to work independently and as part of a team
• Knowledge of the local area

It would be advantageous if you also have:

• Previous experience working as a Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting us to create remarkable experiences worldwide. Our Team Members are at the heart of this mission.