Overview
The Compliance Manager is responsible for leading the development, implementation, and monitoring of compliance programs, ensuring all license partners adhere to company standards, legal obligations, and regulatory requirements. This role plays a key part in protecting the company’s integrity, minimizing compliance risks, and maintaining strong relationships with regulatory authorities and license partners.
Responsibilities
- Lead the development, implementation, and continuous improvement of compliance policies, procedures, and guidelines for license partners, ensuring alignment with applicable laws, regulations, and industry standards.
- Oversee the review and verification of license partners’ documentation (license agreements, operational permits, and business licenses) and ensure compliance gaps are promptly addressed.
- Manage and monitor the timely renewal of license centers’ permits/licenses, including escalation of critical issues and implementation of corrective action plans where necessary.
- Provide leadership, training, and advisory support to license partners on compliance matters, fostering a strong culture of compliance and accountability.
- Monitor regulatory developments and communicate key updates to internal stakeholders and license partners, advising management on potential impacts and required actions.
- Maintain and oversee the integrity of the license agreement database/system to ensure accurate records and effective compliance tracking.
- Direct and conduct compliance audits and reviews of license partners, preparing reports and recommendations for senior management and the licensor.
- Liaise and coordinate with cross-functional departments and external regulators, ensuring timely resolution of compliance issues and alignment with corporate governance requirements.
- Report directly to senior leadership and the licensor on compliance performance, risks, and action plans, ensuring transparency and accountability across the license network.
Qualifications
- Bachelor’s degree in Law, Business Administration, or a related field
- Minimum 6 years in compliance, legal, or audit-related roles, preferably within a franchising, retail, or service industry.
Skills & Competencies
- Strong knowledge of corporate and regulatory compliance in Indonesia.
- Excellent attention to detail and risk awareness.
- Ability to communicate complex compliance issues effectively to both internal and external stakeholders.
- Strong leadership, training, and negotiation skills.
- Proficient in database/system management and documentation control.