Compliance and E-Commerce Manager | AYANA BALI

AYANA Hospitality; Provinsi Bali; On-site; IDR 248.714.000 - 414.525.000; Full time

Job summary

A leading luxury resort in Bali is seeking a Compliance and E-Commerce Manager to oversee e-commerce strategies, ensure legal compliance, and manage online sales channels. The ideal candidate will have at least 3 years of experience in a similar role within a luxury resort, strong communication skills, and proficiency in e-commerce systems. This position offers an exciting opportunity to contribute to our success in a vibrant hospitality environment.

Qualifications

• Minimum of 3 years of experience in a similar position at a large luxury resort.
• Knowledge of current trends in hospitality and e-commerce.
• Confident user of PMS and OTA systems.

Responsibilities

• Monitor legal and regulatory changes affecting e-commerce.
• Develop and execute e-commerce strategies to optimize traffic.
• Manage relationships with payment gateways and regulatory agencies.

Skills

Communication skills

Organizational skills

E-Commerce knowledge

Attention to detail

PMS and OTA system proficiency

Education

Bachelor's degree in Hospitality, Hotel Management, or relevant fields

Tools

Microsoft Office

Channel Manager

OPERA

Job description

Join our team and be part of the continued success of Bali's Largest Integrated Resort.

We offer exciting career opportunities for individuals with the qualifications and experience for a Complience and E-Commerce Manager to work with our Sales & Marketing team in the finest 5-star Luxury Resort in Bali.

Summary Of Responsibilities

• Monitor legal and regulatory changes affecting e-commerce and digital trade, and ensure timely updates to business practices
• Develop and execute e-commerce strategies to optimize traffic, conversion, customer experience, and revenue growth
• Oversee day-to-day operations of online sales channels (website, marketplace platforms, apps)
• Develop, implement, and maintain compliance policies and procedures in line with local and international regulations (e.g., consumer protection, data privacy, digital payment regulations, anti-fraud measures)
• Conduct compliance audits and risk assessments of online operations, vendors, and third-party platforms
• Oversee data protection, cybersecurity standards, and GDPR/PDPA or equivalent compliance
• Train staff on compliance requirements and ethical e-commerce practices
• Manage regulatory filings, certifications, and reporting related to online business activities
• Monitor performance metrics (sales, customer satisfaction, returns, fraud rates) and provide regular reports to management
• Ensure compliance of online content, product listings, promotions, and digital advertising with legal standards
• Manage relationships with payment gateways, online marketplaces, and regulatory agencies

Requirements

• Minimum of 3 year experience in the same position in a large luxury resort, a Hotel Reservations or E-Commerce experience is an advantage
• Exceptional communication skills and positive attitude
• Knowledge of current trends in Hospitality and E-Commerce
• Meticulous, result driven, organized and detailed oriented person
• Confident user of PMS, Channel Manager, OPERA and OTA system
• Proficient in Microsoft Office, familiarity with E-Commerce systems will be an advantage
• Bachelor's degree in Hospitality, Hotel Management, or other relevant fields