Community & Guest Relations Manager - Canggu

Outsite; Denpasar; Hybrid; IDR 100.000.000 - 200.000.000; Part time

Job summary

A leading company specializing in guest experiences is looking for a Community & Guest Relations Manager at their Bali location. This part-time role involves providing high-level guest service and encouraging community engagement through timely communication and planning social gatherings. Successful candidates will demonstrate excellent organizational skills, strong communication abilities, and a customer-focused mindset, working in a hybrid setup with both onsite and remote responsibilities.

Qualifications

• Self-starter who can work independently.
• Must align with the company’s missions and values.
• Flexibility to work evenings and weekends.

Responsibilities

• Welcoming guests and assisting with check-in/check-out.
• Identifying opportunities to enhance guest experience.
• Building strong relationships with guests.

Skills

Excellent organizational skills

Planning skills

Multitasking skills

Verbal communication

Written communication

Customer-centric disposition

Social skills

Education

Fluency in English

Job description

The Community & Guest Relations Manager is responsible for providing a great Outsite guest experience by ensuring that we are meeting guests' needs and encouraging community.

Location:

Outsite Bali

12 Bedrooms

Pererenan, Canggu

Requirements:

• Self-starter who can work independently
• Excellent organizational, planning, and multitasking skills
• Detail oriented
• Must be proficient in communication; both verbal and written
• Professional demeanor
• High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
• Team player
• Flexibility to work during evenings and weekends, as required.
• Must have a customer-centric disposition
• Must have great social skills and a good sense and sound judgment in practical matters
• Must align with the company’s missions and values
• Must be fluent in English
• Must be based in Canggu

Key Responsibilities:

Guest Relations

Providing a high level of service to ensure a great guest experience by:

• Welcoming and communicating with guests, through message (email, whats app, etc.) and in-person; includes greeting guests upon arrival with a friendly and welcoming demeanor, assisting with check-in/check-out procedures, and providing information about amenities and services.
• Identifying opportunities to enhance the guest experience throughout their stay.
• Being on-call for guests’ questions and concerns prior to and during their stay.
• Ensuring that guests are following guest guidelines and policies.
• Addressing guest concerns and complaints promptly, and finding appropriate solutions to ensure guest satisfaction.
• Building strong relationships with guests, anticipating their needs and preferences to personalize their experience.
• Collecting and analyzing guest feedback to identify trends and areas for improvement.
• Overseeing arrangements for Members, ensuring their needs are met and their stay is memorable.
• Anticipating guest needs and preferences to provide personalized service and enhance their overall experience.
• Offering recommendations and assistance with dining reservations, transportation arrangements, local attractions, and other guest inquiries
• Maintaining clear and effective communication with other departments to ensure smooth coordination and delivery of guest services.

Community Management

Encouraging community and creating brand awareness by:

• Posting at least one time per month on our Member Hub and answering questions in a timely manner.
• Moderating and posting at least two times per week on our guest Whats app group and answering questions in a timely manner.
• Planning, coordinating, and attending at least two guest social gatherings per week.

Start Date: July 2025

Time Commitment: Part-Time 20 hours per week

Employment Type: Hybrid - Onsite & Remote work required

Compensation: Will depend on experience