The Community & Guest Relations Manager is responsible for providing a great Outsite guest experience by ensuring that we are meeting guests' needs and encouraging community.
Location:
Outsite Bali
12 Bedrooms
Pererenan, Canggu
Requirements:
- Self-starter who can work independently
- Excellent organizational, planning, and multitasking skills
- Detail oriented
- Must be proficient in communication; both verbal and written
- Professional demeanor
- High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
- Team player
- Flexibility to work during evenings and weekends, as required.
- Must have a customer-centric disposition
- Must have great social skills and a good sense and sound judgment in practical matters
- Must align with the company’s missions and values
- Must be fluent in English
- Must be based in Canggu
Key Responsibilities:
Guest Relations
Providing a high level of service to ensure a great guest experience by:
- Welcoming and communicating with guests, through message (email, whats app, etc.) and in-person; includes greeting guests upon arrival with a friendly and welcoming demeanor, assisting with check-in/check-out procedures, and providing information about amenities and services.
- Identifying opportunities to enhance the guest experience throughout their stay.
- Being on-call for guests’ questions and concerns prior to and during their stay.
- Ensuring that guests are following guest guidelines and policies.
- Addressing guest concerns and complaints promptly, and finding appropriate solutions to ensure guest satisfaction.
- Building strong relationships with guests, anticipating their needs and preferences to personalize their experience.
- Collecting and analyzing guest feedback to identify trends and areas for improvement.
- Overseeing arrangements for Members, ensuring their needs are met and their stay is memorable.
- Anticipating guest needs and preferences to provide personalized service and enhance their overall experience.
- Offering recommendations and assistance with dining reservations, transportation arrangements, local attractions, and other guest inquiries
- Maintaining clear and effective communication with other departments to ensure smooth coordination and delivery of guest services.
Community Management
Encouraging community and creating brand awareness by:
- Posting at least one time per month on our Member Hub and answering questions in a timely manner.
- Moderating and posting at least two times per week on our guest Whats app group and answering questions in a timely manner.
- Planning, coordinating, and attending at least two guest social gatherings per week.
Start Date: July 2025
Time Commitment: Part-Time 20 hours per week
Employment Type: Hybrid - Onsite & Remote work required
Compensation: Will depend on experience