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Community & Guest Relations Manager - Canggu

Outsite

Denpasar

Hybrid

IDR 100.000.000 - 200.000.000

Part time

Today
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Job summary

A leading company specializing in guest experiences is looking for a Community & Guest Relations Manager at their Bali location. This part-time role involves providing high-level guest service and encouraging community engagement through timely communication and planning social gatherings. Successful candidates will demonstrate excellent organizational skills, strong communication abilities, and a customer-focused mindset, working in a hybrid setup with both onsite and remote responsibilities.

Qualifications

  • Self-starter who can work independently.
  • Must align with the company’s missions and values.
  • Flexibility to work evenings and weekends.

Responsibilities

  • Welcoming guests and assisting with check-in/check-out.
  • Identifying opportunities to enhance guest experience.
  • Building strong relationships with guests.

Skills

Excellent organizational skills
Planning skills
Multitasking skills
Verbal communication
Written communication
Customer-centric disposition
Social skills

Education

Fluency in English

Job description

The Community & Guest Relations Manager is responsible for providing a great Outsite guest experience by ensuring that we are meeting guests' needs and encouraging community.

Location:

Outsite Bali

12 Bedrooms

Pererenan, Canggu

Requirements:

  • Self-starter who can work independently
  • Excellent organizational, planning, and multitasking skills
  • Detail oriented
  • Must be proficient in communication; both verbal and written
  • Professional demeanor
  • High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
  • Team player
  • Flexibility to work during evenings and weekends, as required.
  • Must have a customer-centric disposition
  • Must have great social skills and a good sense and sound judgment in practical matters
  • Must align with the company’s missions and values
  • Must be fluent in English
  • Must be based in Canggu

Key Responsibilities:

Guest Relations

Providing a high level of service to ensure a great guest experience by:

  • Welcoming and communicating with guests, through message (email, whats app, etc.) and in-person; includes greeting guests upon arrival with a friendly and welcoming demeanor, assisting with check-in/check-out procedures, and providing information about amenities and services.
  • Identifying opportunities to enhance the guest experience throughout their stay.
  • Being on-call for guests’ questions and concerns prior to and during their stay.
  • Ensuring that guests are following guest guidelines and policies.
  • Addressing guest concerns and complaints promptly, and finding appropriate solutions to ensure guest satisfaction.
  • Building strong relationships with guests, anticipating their needs and preferences to personalize their experience.
  • Collecting and analyzing guest feedback to identify trends and areas for improvement.
  • Overseeing arrangements for Members, ensuring their needs are met and their stay is memorable.
  • Anticipating guest needs and preferences to provide personalized service and enhance their overall experience.
  • Offering recommendations and assistance with dining reservations, transportation arrangements, local attractions, and other guest inquiries
  • Maintaining clear and effective communication with other departments to ensure smooth coordination and delivery of guest services.

Community Management

Encouraging community and creating brand awareness by:

  • Posting at least one time per month on our Member Hub and answering questions in a timely manner.
  • Moderating and posting at least two times per week on our guest Whats app group and answering questions in a timely manner.
  • Planning, coordinating, and attending at least two guest social gatherings per week.

Start Date: July 2025

Time Commitment: Part-Time 20 hours per week

Employment Type: Hybrid - Onsite & Remote work required

Compensation: Will depend on experience

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