Communications & Guest Relations Officer

PT GLOBAL CAMP; Abiansemal; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join PT GLOBAL CAMP as a Communications & Guest Relations Officer in the beautiful Bali! Engage with clients, manage inquiries, and ensure an excellent guest experience in a unique learning environment focusing on sustainability and community. This role offers career growth, a creative atmosphere, and the chance to make a difference.

Benefits

Opportunities for professional development

Collaborative team culture

Purposeful role in unique environment

Qualifications

• Minimum 2 years' experience in communications or guest relations.
• Excellent written and spoken English; additional languages a plus.
• Experience with CRM systems and content creation tools.

Responsibilities

• Facilitate camper onboarding and manage inquiries.
• Coordinate with internal teams for seamless guest experiences.
• Collect and act upon guest feedback to enhance satisfaction.

Skills

Problem Solving

Empathetic Communication

Organizational Skills

Cultural Sensitivity

Tools

Google Workspace

CRM Systems

Email Marketing Tools

Job description

Communications & Guest Relations Officer

Participate in team kick-off meetings before group arrivals to ensure interdepartmental coordination.

Facilitate camper onboarding: from initial inquiries to arrival logistics and post-program follow-ups.

Welcome and bid farewell to clients upon arrival and departure.

Conduct site inspections for prospective clients.

Respond and manage incoming inquiries from email, WhatsApp, calls, and social media (average 10–20 emails/day).

Handle inquiries about programs, bookings, payments, transport, and accommodations.

Provide fast, clear, and friendly responses for Email correspondences (within 48 hours) with details:

General inquiries asking for future camp information, School group inquiries, Pre-Camp and Post Camp communication, Questions from existing queries (guests who already paid), Payment method advice / alternatives, Appointments for calls and/or site visit, Accommodation options before or after camp programs, Transport queries, Job vacancy, Cancellation and refund policy, Customers complaints and feedbacks.

Collaborate with internal teams (program, kitchen, logistics, operations) for seamless guest experiences.

Answer incoming calls from guests, agents, and school coordinators.

Follow up on marketing leads and maintain relationships with travel agents.

Collect, analyze, and act upon guest feedback to enhance guest satisfaction.

Coordinate with the Social Media Specialist regarding upcoming posts and content alignment.

Maintain and update client databases.

Create customized presentations for prospective clients.

Join and evaluate trial programs.

Liaise with freelance web developers to update and maintain website content.

Approve PRs and POs related to guest programs.

Assist with travel and accommodation for visiting school groups.

Support team wellbeing by organizing events (farewells, birthdays, team gatherings).

Manage GC merchandise stock and ensure quality and availability.

Communication Responsibilities

Maintain consistent and positive communication with internal and external stakeholders.

Provide proactive updates and reports to supervisors.

Key Interfaces

Internal:

Programs

Operations

Accounting & Finance

Human Resources

Procurement/Purchasing

External:

Travel Agents

Prospective Guests

Who You Are

Problem Solver: Calm and creative in the face of challenges.

Empathetic Communicator: Genuine, articulate, and responsive in all communications.

Organized & Detail-Oriented: Skilled at managing time, logistics, and priorities.

Mission-Driven: Passionate about sustainability, education, and mindful living.

Culturally Sensitive: Thrives in diverse, international settings.

Position Requirements

Minimum 2 years' experience in communications, hospitality, guest relations, or related fields.

Excellent written and spoken English (additional languages a plus).

Proficiency with Google Workspace, CRM systems, email marketing, and content creation tools.

Interest or experience in sustainability, experiential learning, or regenerative tourism.

Ability to adapt in a fast-paced, dynamic environment.

Love for nature, children, community, and Bali.

What We Offer

Competitive salary based on experience and qualifications.

Opportunities for professional development and learning.

A purposeful role in a globally unique learning environment (Mini Jungle).

A collaborative and mission-aligned team culture.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Guest Relations Officer?

Do you have customer service experience?

How much notice are you required to give your current employer?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Which of the following languages are you fluent in?

Are you willing to undergo a pre-employment medical check?

Green Camp is located at Green School Bali, one of the greenest and most innovative campuses in the world. Set in this beautiful location, we offer programs for children, families, school groups, and corporations with a range of fun activities that challenge campers physically, intellectually and emotionally.

Our “wall-less” campus is surrounded by educational gardens, shaded outdoor learning areas, a workshop space made entirely out of bamboos and an outdoor field – you’ve never seen a place like this!

Designed by experienced facilitators, our activities will cultivate survival skills, develop sustainability knowledge and awareness, and empower individuals–all this while having a blast!

Green Camp is located at Green School Bali, one of the greenest and most innovative campuses in the world. Set in this beautiful location, we offer programs for children, families, school groups, and corporations with a range of fun activities that challenge campers physically, intellectually and emotionally.

Our “wall-less” campus is surrounded by educational gardens, shaded outdoor learning areas, a workshop space made entirely out of bamboos and an outdoor field – you’ve never seen a place like this!

Designed by experienced facilitators, our activities will cultivate survival skills, develop sustainability knowledge and awareness, and empower individuals–all this while having a blast!