Common Areas Housekeeper | Exclusive Collection (M/W) Club Med Resort Indonesia or overseas

Club Med; Kota Semarang; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and provide exceptional customer experiences. This role emphasizes luxury service, attention to detail, and the ability to connect with guests from diverse backgrounds. You will have the opportunity to work in a vibrant environment, ensuring that every guest feels unique and valued. Join a dynamic team that values innovation and personal growth, while contributing to a commitment to sustainability and community. If you have a passion for hospitality and a desire to make a difference, this is the perfect opportunity for you.

Qualifications

• Passionate about providing high-quality customer service.
• Ability to personalize experiences for guests.

Responsibilities

• Clean public areas and maintain seminar rooms.
• Ensure customer satisfaction and handle feedback gracefully.
• Pay special attention to children's needs.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Job description

Do you know Club Med?

We have nearly 70 resorts, open in summer and winter, in 26 countries. We offer high-end vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.

Why are you reading this job offer? Because you want to become an actor of this little extra that makes all our difference. You have human and professional skills that are in demand.

We offer you the opportunity to develop and evolve very quickly by joining our brilliant teams. You will be able to travel around the world.

Your working environment

Evolution in a working environment where comfort rhymes with performance: we are committed to equipping our employees with quality professional equipment offering greater autonomy and ease of use. Our pioneering spirit encourages us to adopt innovations that enhance the working comfort of our teams and enable them to focus on what's essential: customer relations. Each of our Resorts is home to a dozen different nationalities, not only among our customers but also among our employees, giving us the opportunity to develop through contact with multiple cultures! Club Med's daily commitment to the planet is reflected in the many commitments made by our Accommodation and Reception departments, which we hope to extend to the majority of our Resorts, such as the reduction in the use of plastic, the introduction of glass bottles or aluminum flasks, etc.

You are

• An ambassador of luxury: you are passionate about your job, you care about the smallest detail and you embody the very highest quality.
• An open personality to others: you love human contact and sharing emotions.
• A creator of experience: you know and surprise our customers, you personalize your attentions and make them feel unique.

You will

• Clean public places according to the cleaning schedule and set up and maintain seminar rooms.
• Ensure that the customer promise is delivered according to standards, with professionalism and a keen sense of detail.
• Personalize the customer experience: be sensitive to the wishes, preferences, and habits of the customer and take them into account systematically and discreetly throughout their stay.
• Accept customer feedback with tact and elegance. Feedback to your manager immediately as a source of proposals.
• Pay specific attention to children, giving them special consideration, adapted to their needs, age, and nationality.
• Make suggestions to your manager to improve daily operations and customer experience.
• Know and apply the Health and Safety rules and all emergency and evacuation procedures and notify customers.

By integrating the Club Med Exclusive Collection, you will live the experience of a new luxury. The one that combines refinement, a sense of detail, the consideration of each of our clients with kindness, simplicity, authenticity, relationships, and friendliness; the legendary Club Med. A luxury centered, above all, on people and experiences.

4 resort assets to respond to all your expectations, in terms of work: 100% Club Med Exclusive Collection Resorts, Club Med Exclusive Collection spaces in our 4T Resorts, Villas and Chalets, and our legendary 5-meter yacht.

All our positions are open to people with disabilities.