Common Areas Housekeeper | Exclusive Collection (M/W)

Club Med; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

Join Club Med as part of the Exclusive Collection team, where you'll play an essential role in enhancing guest experiences through personalized services in a luxury hospitality environment. Embrace the opportunity to work in diverse, multicultural settings, ensuring every guest feels unique and valued.

Qualifications

• Passionate about luxury and customer service.
• Open personality with strong human interaction skills.
• Ability to personalize experiences based on customer preferences.

Responsibilities

• Maintain public areas and set up seminar rooms.
• Ensure customer satisfaction with attention to detail.
• Respond to customer feedback and adapt to their needs.

Skills

Attention to detail

Interpersonal skills

Professionalism

Job description

Do you know Club Med?

We have nearly 70 resorts, open in summer and winter, in 26 countries. We offer high-end vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.

Why are you reading this job offer? Because you want to become an actor of this little extra that makes all our difference. You have human and professional skills that are in demand.

We offer you the opportunity to develop and evolve very quickly by joining our brilliant teams. You will be able to travel around the world.

Your working environment

Grow in a working environment where comfort rhymes with performance: we are committed to providing our employees with quality professional equipment offering greater autonomy and ease of use. Our pioneering spirit encourages us to adopt innovations that enhance the working comfort of our teams and enable them to focus on what matters most: customer relations. Each of our resorts hosts a diverse mix of nationalities, both among our customers and employees, fostering cultural exchange. Club Med's commitment to sustainability is reflected in initiatives like reducing plastic use, introducing glass bottles, and using aluminum flasks.

You are

• An ambassador of luxury: passionate about your work, attentive to detail, embodying the highest quality standards.
• An open personality: you love human contact and sharing emotions.
• A creator of experience: you surprise our customers, personalize your attentions, and make them feel unique.

You will

• Clean public areas according to schedule and set up and maintain seminar rooms.
• Ensure the customer promise is delivered according to standards, with professionalism and attention to detail.
• Personalize the customer experience by being attentive to their wishes, preferences, and habits, and discreetly incorporate these throughout their stay.
• Accept customer feedback tactfully and report it to your manager promptly as a basis for improvements.
• Pay special attention to children, catering to their specific needs, age, and nationality.
• Suggest improvements to your manager to enhance daily operations and customer experience.
• Know and apply health and safety rules, emergency, and evacuation procedures, and inform customers accordingly.

By joining the Club Med Exclusive Collection, you will experience a new level of luxury that combines refinement, attention to detail, kindness, simplicity, authenticity, relationships, and friendliness; the legendary Club Med. This luxury is primarily centered on people and experiences.

Our four resort assets are designed to meet all your work expectations: 100% Club Med Exclusive Collection Resorts, exclusive spaces within our 4T Resorts, Villas and Chalets, and our renowned 5-meter yacht.

All our positions are open to people with disabilities.