Common Areas Housekeeper | Exclusive Collection (M/W)

Club Med; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

Join Club Med as an ambassador of luxury where you will deliver exceptional customer experiences in a unique working environment. You will focus on personalizing services for guests and enhancing their overall stay by ensuring quality, safety, and attention to detail in a diverse and vibrant resort setting.

Qualifications

• Ambassador of luxury, passionate and attentive to details.
• Open personality, loves human contact.
• Experience creator, personalizes customer attention.

Responsibilities

• Clean public areas and set up seminar rooms.
• Ensure delivery of customer promise with professionalism.
• Personalize customer experience considering wishes.
• Pay special attention to children’s needs.

Skills

Attention to detail

Interpersonal skills

Customer service orientation

Job description

Do you know Club Med?

We have nearly 70 resorts, open in summer and winter, in 26 countries. We offer high-end vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.

Why are you reading this job offer? Because you want to become an actor of this little extra that makes all our difference. You have human and professional skills that are in demand.

We offer you the opportunity to develop and evolve very quickly by joining our brilliant teams. You will be able to travel around the world.

Your working environment

Enjoy a working environment where comfort meets performance: we are committed to providing our employees with quality professional equipment that offers greater autonomy and ease of use. Our pioneering spirit encourages us to adopt innovations that enhance working comfort and enable focus on customer relations. Each of our resorts hosts a diverse mix of nationalities, fostering cultural development and exchange. Additionally, Club Med's commitment to sustainability is reflected in initiatives like reducing plastic use and introducing eco-friendly containers.

You are

• An ambassador of luxury: passionate about your work, attentive to details, embodying high quality.
• An open personality: you love human contact and sharing emotions.
• A creator of experience: you surprise our customers, personalize your attention, and make them feel unique.

You will

• Clean public areas according to schedule and set up seminar rooms.
• Ensure the delivery of the customer promise with professionalism and attention to detail.
• Personalize the customer experience by considering their wishes, preferences, and habits discreetly throughout their stay.
• Accept customer feedback tactfully and report it to your manager as a source of improvement.
• Pay special attention to children, considering their needs, age, and nationality.
• Suggest improvements to your manager for daily operations and customer experience.
• Know and apply health and safety rules, emergency, and evacuation procedures, and inform customers accordingly.

By joining the Club Med Exclusive Collection, you will experience a new level of luxury that emphasizes refinement, attention to detail, kindness, authenticity, relationships, and friendliness—the legendary Club Med. This luxury focuses on people and experiences.

Our work assets include 100% Club Med Exclusive Collection Resorts, exclusive spaces in our 4T Resorts, Villas, Chalets, and our legendary 5-meter yacht.

All our positions are open to people with disabilities.