Common Areas Housekeeper | Exclusive Collection (M/W)

Club Med; Kota Bandung; On-site; IDR 12.000.000 - 100.000.000; Full time

Job summary

Join Club Med as a luxury ambassador in a vibrant working environment within a prestigious resort. You'll be responsible for enhancing guest experiences by maintaining high service standards and ensuring customer satisfaction while fostering a welcoming atmosphere. Embrace the opportunity for personal and professional growth, with a focus on putting customer relations first.

Qualifications

• Ambassador of luxury: passionate and attentive to details.
• Open personality loving human contact.
• Creator of memorable experiences for customers.

Responsibilities

• Clean public areas and maintain seminar rooms.
• Ensure customer promise is fulfilled with professionalism.
• Personalize customer experiences based on their preferences.

Skills

Attention to detail

Human contact

Customer service

Job description

Do you know Club Med?

We have nearly 70 resorts, open in summer and winter, in 26 countries. We offer high-end vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.

Why are you reading this job offer? Because you want to become an actor of this little extra that makes all our difference. You have human and professional skills that are in demand.

We offer you the opportunity to develop and evolve very quickly by joining our brilliant teams. You will be able to travel around the world.

Your working environment

Venture into a working environment where comfort meets performance: we are committed to providing our employees with quality professional equipment that offers greater autonomy and ease of use. Our pioneering spirit encourages us to adopt innovations that enhance our teams’ working comfort and allow them to focus on what matters most: customer relations. Each of our resorts hosts a dozen different nationalities, not only among our customers but also among our employees, fostering cultural development. Club Med’s daily commitment to the planet is reflected in initiatives by our Accommodation and Reception departments, such as reducing plastic use, introducing glass bottles, and using aluminum flasks.

You are

• An ambassador of luxury: passionate about your work, attentive to details, embodying the highest quality standards.
• An open personality: loving human contact and sharing emotions.
• A creator of experience: capable of surprising our customers, personalizing attentions, and making them feel unique.

You will

• Clean public areas according to schedule and set up and maintain seminar rooms.
• Ensure the customer promise is fulfilled with professionalism and attention to detail.
• Personalize the customer experience by considering their wishes, preferences, and habits discreetly throughout their stay.
• Handle customer feedback tactfully and report immediately to your manager for continuous improvement.
• Pay special attention to children, catering to their needs, age, and nationality.
• Suggest improvements to your manager to enhance daily operations and customer experience.
• Know and apply health, safety, emergency, and evacuation procedures, and inform customers accordingly.

By joining the Club Med Exclusive Collection, you will experience a new level of luxury—refined, detailed, personalized, and authentic, centered on people and experiences.

Our assets include 100% Club Med Exclusive Collection Resorts, exclusive spaces within our 4T Resorts, Villas, Chalets, and our legendary 5-meter yacht.

All our positions are open to people with disabilities.