Commercial Technology Specialist

Web Travel Group (WebBeds) - Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global travel organization is seeking an individual to join their APAC Technology team in Jakarta. You will be responsible for supporting API client integrations, monitoring, and providing technical support. This role requires excellent problem-solving skills and effective communication with both technical and non-technical audiences. Fresh graduates are encouraged to apply, and fluency in English is essential. The position may require evening shifts on a rotational basis.

Qualifications

• At least 2 years of experience working with application support or IT-related field.
• Knowledge of XML, SOAP, REST or similar.
• Fluency in English both written and spoken.
• Ability to understand SQL queries is a plus.

Responsibilities

• Monitor, maintain, and optimize API client integrations.
• Provide exceptional technical support via various communication channels.
• Diagnose, evaluate, and resolve complex problem situations.

Skills

Problem solving skills

Communication skills

Technical support

Self-motivated

Education

Experience in application support or IT

Fluency in English

Tools

XML

SOAP

REST

SQL

Job description

Overview

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

We are a wholesale global travel organisation

We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries

We partner with over 430,000 properties in more than 15,000 destinations

We work with more than 44,000 travel companies in 139 source markets

We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking.

The WebBeds APAC Commercial Technology team is looking for a new colleague to join the team to support our growing WebBeds business in the Asia Pacific region.

You will be supporting and assisting our clients in Asia Pacific to connect our hotel product to client\'s systems. Key activities will be to support the activities to onboard new API clients, maintain and support existing API clients.

You will manage the activities around setting up, mapping and ongoing monitoring of our API client connections.

You will need to work with technical and commercial teams fielding general questions, monitoring trends and performance, investigating issues and working to find answers and solutions to help support our APAC API clients in best possible way.

You will be involved in all parts of our system, becoming an expert in the technicalities and workflows underpinning the end to end business processes from purchasing to selling and everything in between.

The successful candidate will be a person with a technical mind who loves solving mysteries and appreciates the value of great support. We aim to find someone with excellent problem solving skills who is able to diagnose, evaluate and resolve complex problem situations, and when needed, escalate to appropriate colleagues.

This role requires good communication skills and ability to discuss a broad range of IT topics both with a technical and non-technical audience.

Key Responsibilities:

• Being one of the experts of our system and API connectivity.
• Monitor, maintain and optimize API client integrations, and also being involved in API clients integration.
• Provide exceptional technical support in person, via phone, chat and email as appropriate.
• Create and maintain documentation and knowledge base articles
• Diagnose, evaluate and resolve complex problem situations
• Work with IT / platform support team to resolve bugs.

Qualifications and Knowledge:

• At least 2 years of experience working with application support / IT related field.
• Knowledge of XML, SOAP, REST or similar
• Self-motivated and able to work well under pressure
• Proven ability to operate and succeed in a fast paced environment with various competing priorities both independently and as part of a team
• Excellent written and verbal communication skills
• Fluency in English both written and spoken, is a must
• Any technical experience in software development is a plus
• Ability to understand SQL queries is a plus
• Quick learner.
• Might be needed to work from 14:00 to 23:00 Jakarta time, including weekends on a rotational basis.
• Fresh Graduates are willing to apply.