Collections Manager

Pengiklan Anonim; Tangerang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading fintech company is seeking a talented Collection Manager to enhance billing efficiency and minimize losses. The role involves managing a team, establishing KPIs, and ensuring compliance with company standards. Candidates should have strong leadership and communication skills, with fluency in English and preferably Mandarin.

Qualifications

• Fluent in English; Mandarin is an advantage.
• Experience in Desk Collection for over 3 years in a Financial Technology Company.

Responsibilities

• Manage billing and reduce losses.
• Develop KPIs and collection division targets.
• Recruit and train collection department staff.

Skills

Leadership

Communication

Analytical Skills

Problem-Solving

Presentation Skills

Education

Bachelor's Degree

Job description

Collection Manager (P2P Fintech Lending)

Job Description :

Manage billing, increase billing rate and reduce losses

Help minimize fraud cases and analyze market changes

Establish manpower plans, implement collection management and coordinate with Credit Analyst, Customer Service, and IT departments.

Coordination with billing vendors

Develop KPI and collection division targets

Analyze billing data and reports, billing rate, delay rate, etc.

Setting KPIs and Analyzing employee performance

Participate in recruitment, Conduct interviews, training and assessment of collection department staff,

Calculation of Incentives

Manage Team Incentives and Rewards

Make sure the whole team complies with company standards and policies

Other temporary work assigned by leaders

Requirements:

Max. 35 years old

Required language(s): Fluent English ( Speaking, Writing, Typing & giving presentation ) & able to speak Mandarin is and advantage

Candidate must possess at least Bachelor in any field.

Experience withDesk Collection department for more than 3 years in Financial Technology Company.

Excellent leadership ( handle big team )

Excellent communication, relationship, corporate attitude

Superb communication and presentation skills

Excellent problem-solving skills

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Collections Manager?

How would you rate your English language skills?

Which of the following languages are you fluent in?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)