Collection Support Staff

Moladin; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading mobility fintech platform in Indonesia seeks an administrative role within its Collection Department. The position involves data management, customer service, and collaborative efforts to improve operations. Candidates should have at least 1 year of experience in collections, with strong skills in communication and negotiation.

Qualifications

• Knowledge of the Collection and Recovery process.
• At least 1 year of relevant experience.
• Attention to detail for accurate data entry.

Responsibilities

• Perform data entry tasks and maintain an organized database.
• Respond to customer inquiries and provide excellent service.
• Support monitoring of collection performance and prepare reports.

Skills

Negotiation

Communication

Education

Diploma or High School Degree

Job description

Responsibilities

• Perform data entry tasks accurately and efficiently to maintain an organized and upto-date database for the Collection Department.
• Manage and maintain documents related to collections, ensuring proper filing and organization for easy retrieval and reference.
• Schedule appointments and meetings for the Collection Department, coordinating with internal and external stakeholders to ensure smooth and efficient operations.
• Respond to customer inquiries and provide excellent customer service, addressing questions or concerns promptly and professionally.
• Collaborate with team members and supervisors to streamline administrative processes and identify opportunities for improvement.
• Support the monitoring of collection performance, preparation of daily and weekly reports, and presentation of insights to the VP of Collection.

Requirements

• Hold a minimum of a diploma or high school degree.
• Knowledge of the Collection and Recovery in the financial company area to effectively carry out responsibilities.
• At least 1 year of experience in a related area to handle assigned tasks competently.
• Demonstrate a high degree of integrity while dealing with sensitive information and maintaining confidentiality.
• Employ good negotiation and communication skills to effectively interact with customers, clients, and colleagues.
• Understand the collection and recovery process and have a good network in the area to facilitate successful operations.
• Attention to detail and ensure accuracy in data entry to maintain precise and up-todate records.

About Moladin

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin’s vision is to be a positive driving force in the physical and social mobility of all the people it touches (“Mobility for all”).

For further information about Moladin, please visit https://moladin.com