Collection Supervisor

PT Abadi Sejahtera Finansindo (Head Office); Banten; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial company in Indonesia seeks a Collections Supervisor to oversee daily operations and ensure compliance. The ideal candidate will have extensive experience in collections and risk management, with a focus on leading a team. This role involves strategy development, performance tracking, and continuous improvement of collection processes to enhance efficiency and achieve targets.

Qualifications

• Strong knowledge of recovery processes and NPL management.
• Familiarity with local regulatory requirements.
• Ability to work under pressure and adapt to startups.

Responsibilities

• Supervise daily operations of the collections team.
• Monitor performance and provide coaching for collectors.
• Develop collection strategies for delinquency stages.

Skills

Leadership

Conflict Resolution

Communication

MS Excel

Reporting Tools

Education

Minimum 5 years of experience in collections

At least 2 years in a supervisory or team lead role

Experience in FinTech or digital lending preferred

Tools

CRM

Dialer Systems

Loan Management Platforms

Collections Software

Job description

Supervise daily operations of the collections team, ensuring targets are met and compliance is maintained

Monitor performance of collectors (in-house or third-party agencies) and provide coaching, feedback, and training

Develop and implement collection strategies for different delinquency stages (early, mid, and late-stage)

Track and report on KPIs such as DPD, recovery rates, NPL, cure rates, etc.

Conduct quality assurance checks on collection calls and correspondence

Ensure all collection activities comply with local regulations (e.g., data protection, debt recovery laws, etc.)

Coordinate with credit risk, legal, and customer support departments for escalations and litigation

Utilize technology and digital tools to improve collection efficiency (e.g., dialers, SMS campaigns, AI-based risk scoring)

Handle high-risk or sensitive accounts personally, as needed

Support in hiring, onboarding, and performance appraisals for collection agents

Requirements

Minimum 5 years of experience in collections, credit operations, or risk management

At least 2 years in a supervisory or team lead role

Experience in FinTech, digital lending, or consumer finance is highly preferred

Strong knowledge of recovery processes, delinquency buckets, and NPL management

Familiarity with tools such as CRM, dialer systems, loan management platforms, or collections software

Excellent leadership, people management, and conflict-resolution skills

Solid understanding of local regulatory requirements related to collections and customer treatment

Proficiency in MS Excel, reporting tools, and performance dashboards

Strong communication skills, both written and verbal

Ability to work under pressure, meet deadlines, and adapt to a fast-paced startup environment

How many years' experience do you have as a Collections Supervisor?