Cluster HR Manager

Tjendana Resorts Management Bali; Denpasar; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player in hospitality is seeking a Cluster HR Manager who will be pivotal in enhancing employee engagement and satisfaction across multiple hotels. This role involves developing HR programs, fostering a positive work environment, and ensuring compliance with regulations while maintaining a focus on guest experience. You will lead initiatives that inspire team members and drive continuous improvement in service standards. If you are passionate about creating a thriving workplace culture and have a knack for talent development, this opportunity is perfect for you.

Qualifications

• Experience in HR management with a focus on employee engagement and satisfaction.
• Strong leadership abilities to foster a positive team culture.

Responsibilities

• Create HR programs to enhance employee satisfaction and performance.
• Monitor compliance with employment laws and company policies.

Skills

Human Resources Management

Team Leadership

Employee Development

Budget Management

Conflict Resolution

Education

Bachelor's Degree in Human Resources or related field

Master's Degree in Business Administration

Tools

HR Management Software

Job description

Company Description: TRM Hospitality is managing some of the top-notch Bali Villas Resorts and Hotels portfolios under 4 brands, ranging from 4-5 stars Hotels - Resorts-Villas.

Job Description: Your day-to-day

As Cluster HR Manager, you’ll make sure our employees are enabled and empowered through HR programmes in your hotels. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on HR disciplines to foster productivity and enhance performance.
• Welcome and conduct new team member orientation.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hotel or company hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts. Lead the implementation of Talent Development initiatives, succession and workforce planning strategies within the business.

Partner with the L&D team to implement L&D strategy around induction, employee performance, development and education. Lead and facilitate management training as and when required.

Financial

• Help create the Human Resources department budget and control expenses.
• Monitor staffing to manage payroll costs.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.