Cloud System Engineer

PT. Berca Hardayaperkasa; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading ICT solutions provider in Indonesia is seeking a technical support specialist to provide standby and on-call support to customers. The ideal candidate will have strong technical troubleshooting skills, experience with AWS and Kubernetes, and the ability to mentor junior team members. This role is crucial for enhancing customer satisfaction and operational efficiency.

Qualifications

• Minimum 1-2 years of experience in the IT industry.
• Expertise in troubleshooting production environments.
• Strong understanding of processes, standards, and compliance requirements.

Responsibilities

• Provide standby and on-call technical support to customers.
• Assist customers with technical support concerns and challenges.
• Resolve trouble tickets escalated to the L2 team within agreed SLA timelines.
• Mentor L1 team members to enhance their technical knowledge.

Skills

Troubleshooting within production environments

AWS

Linux

Kubernetes (kubectl CLI)

Excellent communication

Collaboration skills

Education

D3 or S1 from Information Technology

Tools

AWS EKS

Networking

Compute services

Storage services

Database services

Job description

Overview

Provide standby and on-call support to customers. Assist customers with technical support concerns, while recommending solutions. Resolve trouble tickets escalated to the L2 team within agreed SLA timelines. Mentor L1 team members to enhance their technical knowledge and skills. Develop and document Method of Procedure (MOP) prior to implementing any changes.

Responsibilities

• Provide standby and on-call technical support to customers.
• Assist customers with technical support concerns and challenges, while recommending effective solutions.
• Resolve trouble tickets escalated to the L2 team within agreed SLA timelines.
• Mentor L1 team members to enhance their technical knowledge and skills.
• Develop and document Method of Procedure (MOP) prior to implementing any changes.

Qualifications

• Qualification: D3 or S1 from Information Technology.
• Minimum 1-2 years of experience in the IT industry.
• Expertise in troubleshooting within production environments.
• Proficient in AWS, Linux, and Kubernetes (kubectl CLI).
• Strong understanding of processes, standards, and compliance requirements.
• Excellent communication and collaboration skills.
• Hands-on experience with AWS EKS, networking, compute, storage, and database services.

Company

PT. Berca Hardayaperkasa (BHp) established since 1990. Today, BHp is one of the leading providers of Enterprise Information Communication Technology (ICT) and Test & Measurement (T & M) solutions in Indonesia. BHp is supported by other principals and continues to excel in providing efficient ICT and T & M solutions, from hardware systems to total solutions, to over 350 corporations across various industries. BHp’s core business activities include providing computing systems, IT consulting services, Telecommunication & Infrastructure, and T & M products and services to corporations.