Client Success Specialist (Project Management)

99 Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 600.000.000 - 900.000.000; Full time

Job summary

A leading real estate technology company is seeking a Client Success Specialist to join their diverse team in Jakarta. The role includes managing campaigns, analyzing results, training clients, and collaborating with various teams to enhance service delivery. Candidates should have strong analytical skills, project management experience, and the ability to communicate effectively across all levels.

Qualifications

• 2-4 years experience in client success, business intelligence, or similar roles.
• Ability to work in collaborative, cross-functional environments.
• Strong public speaking and presentation skills.

Responsibilities

• Manage developer campaigns and ensure product delivery.
• Analyze campaigns and create strategies for improvement.
• Train client's team on effective practices.

Skills

Analytical Mind

Detail-oriented

Self-driven

Project Management Skills

Tech Savvy

Communication Skills

Problem Solving

Education

Bachelor's Degree in a related field

Job description

About us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com.

We are looking for an experienced Client Success Specialist to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges.

What you'll do:

• Manage developer campaign (post sales - end to end) and make sure every product delivered
• Make sure every campaign achieved or over achieved KPI
• Give training to client's team
• Analyze the leake in every campaign handled and fix it
• Analyze campaign, create strategy, and next action plan to improve campaign

What you should have :

• Analytical Mind: based on data and analytical reasons
• Detail-oriented with the ability to develop activities based upon proactive analysis of client needs
• Self-driven
• 2-4 years of work experience in client success, business intelligence, consulting, project management, product marketing or equivalent role
• Experience in project management skills, great multi-tasker who gets things done
• Tech Savvy
• Excellent written, verbal communication, public speaking and presentation skills
• Demonstrated ability to work in highly collaborative, cross-functional environments
• Experience working with the staff at multiple levels, including senior management, is a plus
• Effective problem solving, collaboration, and influencing skills are crucial for the position