Client Success Representative APAC (Remote, Contract)

INFUSE; Tangerang; Remote; USD 10.000 - 15.000; Full time

Job summary

A leading company in client services is seeking a Client Success Specialist to enhance client relationships and ensure satisfaction. This role offers professional growth and a dynamic work environment, focusing on delivering exceptional client experiences. Join a supportive team that values contributions and fosters meaningful connections.

Qualifications

• Proven experience managing client relationships, preferably in hospitality or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Ensure timely delivery of solutions aligned with client needs.
• Identify growth opportunities and collaborate with sales teams.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves personal attention. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. You may be invited to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. Next, you will be invited for an interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone without a face-to-face or Zoom meeting. You will be invited to meet our INFUSE team in person or via Zoom.
4. If you are still interested and we find a mutual fit, we will discuss the offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members part of our family.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

About the Role

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact our clients' satisfaction and our company's success. This role offers professional growth and the opportunity to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us and be part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on clients.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions aligned with client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders.
• Identify growth opportunities within the territory and collaborate with sales teams.
• Assist with challenging client requests or issue escalations.
• Support administrative and operational tasks, such as data entry, updating systems, or managing schedules.

Requirements

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and effective problem-solving skills.

If you're passionate about building relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that genuinely enjoys making a difference. Submit your application today!