Client Success Representative APAC (Remote, Contract)

INFUSE; Kota Semarang; Remote; USD 12.000 - 20.000; Full time

Job summary

Join a leading company as a Client Success Specialist, where you will deliver exceptional client experiences and contribute to company success. This role offers professional growth and a chance to work across various industries, fostering a supportive community that values employee satisfaction and continuous improvement.

Qualifications

• Proven track record of managing client relationships.
• Strong communication and interpersonal skills.
• Ability to manage priorities effectively in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not employ machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to determine your fit for the team.
3. You will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone without a face-to-face meeting or via Zoom. You will be invited to a live meeting or Zoom session with our INFUSE team.
4. If you remain interested and we find a mutual fit, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made. We consider our team members our family and want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Join Our Team as a Client Success Specialist

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to contribute to our clients' satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. INFUSE values employee satisfaction and fosters a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates success and encourages continuous improvement. Discover how our employees love their jobs, driven by meaningful connections and positive impacts on our clients' businesses.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders clearly.
• Identify and grow opportunities within the territory; collaborate with sales teams to ensure growth.
• Assist with challenging client requests or issue escalations as needed.
• Provide administrative and operational support, such as data entry, updating systems, or managing schedules.

Requirements

• Proven track record of managing client relationships, preferably in related fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle various tasks with attention to detail and manage priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and effective problem-solving skills.

If you're passionate about building relationships and delivering top-notch client experiences, we want to hear from you. Apply now and start a rewarding career with INFUSE, where your contributions are valued. Join a team that enjoys making a difference—submit your application today!