Client Success Representative APAC (Remote, Contract)

INFUSE; Bekasi; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist who will play a key role in ensuring client satisfaction and success. This position involves building strong relationships, managing client requests, and contributing to a supportive community that values employee satisfaction and continuous improvement.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Empathy

Job description

OUR HIRING PROCESS:

1. We review your application against our job requirements. We do not use machine learning technologies during this phase, as we believe every human deserves attention from another human. Our seasoned recruiting professionals evaluate each application to ensure a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to determine your fit for the team.
3. Next, you will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire without a face-to-face or Zoom meeting. You will be invited to a live meeting or Zoom to meet our INFUSE team.
4. Finally, if you are still interested and we find you suitable, we will discuss the offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members our family and want you to feel welcomed.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly contribute to client satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. INFUSE values employee satisfaction and fosters a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs, driven by meaningful connections and positive impacts on clients' businesses.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Communicate progress of initiatives to stakeholders
• Identify and grow opportunities within the territory, collaborating with sales teams
• Assist with client requests and issue escalations as needed
• Support administrative and operational tasks such as data entry, updating systems, and managing schedules

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales
• Strong communication and interpersonal skills
• Attention to detail and ability to manage priorities in a fast-paced environment
• Empathy and ability to address client needs effectively
• Proactive problem-solving skills

If you are passionate about building relationships and delivering excellent client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Don't miss the chance to be part of a team that makes a difference.