Client Success Lead

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a forward-thinking company as a Client Success Lead, where you will play a pivotal role in enhancing client relationships and driving business growth. This new position offers the unique opportunity to develop the Account Management program from the ground up, collaborating closely with senior management to build a successful client success framework. You will engage with multinational clients, oversee service performance, and identify opportunities for growth, all while ensuring long-term client satisfaction. If you are passionate about client management and thrive in an international business environment, this role is perfect for you.

Qualifications

• Minimum 2 years of experience in client management or business development.
• Strong communication and negotiation skills required.

Responsibilities

• Develop and lead account management strategy for client success.
• Engage with senior decision-makers to strengthen client relationships.
• Identify growth opportunities and oversee client accounts.

Skills

Excellent communication skills

Presentation skills

Negotiation skills

Client management

Business development

Education

Bachelor’s degree in Project Management

Bachelor’s degree in Marketing

Bachelor’s degree in Business

Job description

Are you passionate about building meaningful client relationships and driving business growth? ATI is looking for a Client Success Lead to strengthen our commercial team and enhance our client management strategy.

In this role, you will work closely with our Commercial Strategy Manager and Operations Manager to manage and expand relationships with our multinational clients. You will lead service performance discussions, identify upselling opportunities, and ensure long-term client satisfaction through strategic account management. This is a new role within ATI, giving you the unique opportunity to shape and develop our Account Management program from the ground up!

What You’ll Be Doing

1. Develop & Lead Account Management Strategy – Work alongside the Commercial Strategy Manager to build and execute a client success framework for ATI.
2. Engage & Strengthen Client Relationships – Communicate and negotiate with senior decision-makers from multinational organizations to ensure long-term partnerships.
3. Identify Growth Opportunities – Proactively initiate conversations on expanding ATI’s services and solutions.
4. Oversee Client Accounts – Manage administrative agreements, contract extensions, rate negotiations, and amendments.
5. Collaborate on Service Performance Reviews – Join periodic meetings with clients alongside our operations team to present reports and suggest improvements.

What We’re Looking For

1. Excellent communication skills in English (written & spoken).
2. Strong presentation and negotiation skills.
3. Minimum 2 years of experience in client management, sales, or business development.
4. A Bachelor’s degree in Project Management, Marketing, Business, or a related field.
5. Exposure to handling overseas clients and working in international business settings.

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.