Client Service Representative (Vietnamese Speaker)

Client Service Representative (Vietnamese Speaker)

Convert enquiries to active leads by generating meetings.

Strategize and execute on how to maximize number of meetings from leads generated.

Manage large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Qualifications:

Proven customer support experience or experience as a Client Service Representative or Customer Service.

Fluency in Vietnamese and English.

Track record of over-achieving quota.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

High school / Diploma / Bachelor.

Willing to be placed in Indonesia, with relocation package provided (visa support, housing support, and flight ticket).