Client Service Officer (Taiwanese Business)

PT Bank CTBC Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 50,000,000 - 90,000,000; Full time

Job summary

An established industry player is seeking talented individuals to join their dynamic team in Jakarta. This role focuses on assisting the Relationship Manager with daily transactions and administrative tasks, ensuring smooth operations in a fast-paced banking environment. Ideal candidates will have a solid educational background in business or finance and possess excellent communication skills in English, with Mandarin as a plus. Join a reputable bank with a commitment to excellence and be part of a team that values your contributions while supporting your professional growth.

Qualifications

• Min. Bachelor Degree in Business, Finance, Marketing or relevant discipline.
• Min. 1 year experience in Banking or related industry.

Responsibilities

• Assist Relationship Manager with transactions and administrative tasks.
• Monitor payments and send reminders to customers.
• Support other departments in delivering banking services.

Skills

Good English comprehension

Good interpersonal skills

Good communication skills

Basic concepts of banking products

Good Mandarin comprehension

Education

Bachelor Degree in Business

Bachelor Degree in Finance

Bachelor Degree in Marketing

Job description

Minimum Requirements

• Min. Bachelor Degree in Business, Finance, Marketing or other relevant discipline
• Min. 1 year experience in Banking or related industry
• Have basic concepts of banking products such as lending, funding, trade and treasury products would be an advantage
• Good English comprehension in listening, writing and speaking is a must
• Good Mandarin comprehension in listening, writing and speaking would be an advantage
• Good interpersonal and communication skills

Responsibilities

• To assist Relationship Manager in handling day-to-day transactions and administrative tasks, i.e. account opening process, documents collection/filing, facility activation and facility utilization.
• To monitor principal and interest payment via periodic tracking and send reminders to the Customer.
• To assist other supporting departments such as back office, bills, credit or loan administration, etc., in delivering services to customers, i.e. Time deposit placement, other banking transactions, remittance, loan disbursement/repayment, L/C issuing or negotiation.

PT. Bank CTBC Indonesia is a subsidiary of China Trust Banking Corporation (CTBC) Taiwan, the largest private commercial bank in Taiwan that has been operating since 1966. Bank CTBC Indonesia was established in 1997 to support and enhance Taiwan-Indonesia business activities. Nowadays, Bank CTBC Indonesia has more than 500 employees with an 11-office network, spread over Jakarta, Bandung, and Surabaya.

In order to support our commitment to be the best and the most prudent bank and to expand our business, we are looking for the best talent to fill in our vacant position.