Client Service Manager – Indonesia

Housing Market Group (HMG); Indonesia; On-site; IDR 415.351.000 - 664.563.000; Full time

Job summary

A dynamic service provider in Indonesia seeks a motivated Client Service Manager to identify customer challenges and develop tailored solutions. The ideal candidate should have a Bachelor's degree and 2-3 years' experience in a related field, especially corporate software sales. Responsibilities include coordinating between teams and ensuring timely delivery of account services. Interested? Apply at [e-mail].

Qualifications

• 2 – 3 years of experience in the related field or industry.
• Strong understanding of customer and market dynamics.
• Prior experience in corporate software sales is an advantage.

Responsibilities

• Identify and resolve customer issues and propose solutions.
• Develop and present custom solutions to meet account needs.
• Coordinate communications between teams and oversee deliverables.

Skills

Customer understanding

Problem-solving

Negotiation

Team collaboration

PC and device handling

Education

Bachelor's Degree in relevant fields

Tools

Microsoft Office

Job description

Job no:492680
Work type: Permanent Full Time
Location: Indonesia
Department: Sales

Responsibilities

• Looking for highly motivated and experienced individuals to join us as Client Service Manager
• Identifying and understanding issues, problems, and opportunities; proposing solution to address customers challenges and taking action based on sound analysis and judgment
• Develops and oversees the development of custom solutions to address the needs of accounts, effectively presents the solution and negotiates compensation ensuring a positive outcome for all parties.
• Coordinates communications between product and service team members and account managers; is accountable for overseeing deliverables and managing timelines
• Monitors accounts’ performance and works to ensure deliverables are fulfilled in a timely manner; ensure renewals are done promptly and are meeting or exceeding KPIs.
• Working closely with customers, channel partners, and account team members to meet business goals and objectives.

Qualifications

• Possess at least Bachelor’s Degree either in Computer Science/Information Technology, Engineering, Business Studies/Management, Marketing, Commerce or equivalent
• 2 – 3 years of working experience in the related field/industry is required
• Prior experience in corporate software sales is added advantage
• Strong understanding of customer and market dynamics and requirements
• Strong proficiency in handling PC and mobile devices
• Proficiency in Microsoft Office
• Team player and able to work with minimal supervision

If this sounds like you and you have a passion for the digital space, then please submit your application to [e-mail]