Client Service Manager

Talent Hunts Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading recruitment firm in Jakarta is seeking a Client Service Manager to ensure customer satisfaction and establish service policies. The ideal candidate has a Bachelor's degree and at least 3 years of experience in a client service role. Strong leadership and communication skills are essential for this position.

Qualifications

• Minimum Bachelor of Public Relation, Communication, and Business Management.
• Having experience as Client Service Senior Officer or Client Service Manager at least 3 years.
• Outstanding leadership abilities and excellent written and verbal communication skill in Indonesia & English.

Responsibilities

• Setting customer satisfaction targets and working with the team to meet targets consistently.
• Monitoring interacting with customers daily by answering their questions.
• Focusing and planning customer loyalty programs to increase revenue.

Skills

PowerPoint

Mentoring

Business Management

Customer Satisfaction

Customer Service

Leadership

Planning

Microsoft Office

Communication

Business English

Training

Management

Education

Bachelor of Public Relation, Communication, and Business Management

Job description

Responsibilities

• Setting customer satisfaction targets and working with the team to meet targets consistently
• Monitoring Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Focusing and planning customer loyalty programs to increase revenue and improve client retention
• Creating good relationship with the Client
• Establishing customer service policies and procedures

Job Qualification

1. Minimum Bachelor of Public Relation, Communication, and Business Management
2. Having experience as Client Service Senior Officer or Client Service Manager at least 3 years
3. Outstanding leadership abilities and excellent written and verbal communication skill in Indonesia & English language

• Skill training and mentoring CS team

Familiar with Microsoft Office program (PowerPoint, Excel, Word and Outlook); Excellent communicator, high initiative, disciplined, organized and good team player.

Required Skills

• PowerPoint
• Mentoring
• Business Management
• Customer Satisfaction
• Customer Service
• Leadership
• Planning
• Microsoft Office
• Communication
• Business English
• Training
• Management