Client Relations Associate

Gardens of the Sun; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join Gardens of the Sun as a Client Relations Assistant to elevate the client experience for valued customers. This role focuses on customer care, communication, and building relationships, offering a collaborative environment in beautiful Bali. Perfect for a proactive individual who loves helping others and has a knack for effective communication without in-depth prior experience necessary.

Benefits

20 days of annual leave, plus national holidays

Equal opportunity environment

Relaxed dress code

Qualifications

• Near native English speaker with strong writing skills.
• Obsessed with client care and building relationships.
• No in-depth experience needed, training will be provided.

Responsibilities

• Assist clients with inquiries via email, chat, and social media.
• Manage returns, track complaints, and provide follow-ups.
• Support special sale events and offline meetings.

Skills

Communication

Customer Service

Attention to Detail

Problem Solving

Proactive Attitude

Job description

Are you the Client Relations Assistant we need?

As part of our Customer Love team, you’ll be guiding our amazing Gardens of the Sun community of existing and potential clients, and build our community even stronger. You help make every client feel blown away by their experience and truly cared for.

You’ll be talking with and helping our clients about everything from finding the perfect engagement ring to which ring size or metal to choose.

You' re pro-active in constantly improving our client experience. As you’ll be closest to our clients and practically their friend, you're their voice in our team and you share their feedback.

You also collaborate with the Visuals Team for images of custom stones and finished jewelry, the Marketing Team for social sharing of clients experiences and post-purchase follow-up, and the Production Team for inventory and handling returns and exchanges.

You're a (near) native English speaker with the right attitude and a way with words. You love building relationships with our community. Thanks to you, our clients keep coming back.

This is a great opportunity if you genuinely and passionately love taking care of people and want to make a positive impact through your role.

WHAT WE EXPECT YOU'LL BE DOING

Help our clients with any questions they have, whether via email, Etsy, Whatsapp or social media

Respond to reviews and follow up as needed

Manage returns, track complaints and follow up accordingly

Respond to client tickets and live chat

Support any special sale events

Tend to clients in offline meetings and clients coming to the showroom

Help to develop the client support team by sharing insights, contributing to blog posts, coming up with solutions and discussing best practices

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs.

No in-depth experience needed, because you’ll be trained on the job. We’re looking for a junior with (near) native English, the right attitude and a way with words. Someone keen to learn from and alongside our team. You’re obsessed with detail and understand our unique brand tone of voice, perspective and values.

YOU'LL LOVE THIS JOB IF YOU

Feel satisfied when you get to help others and enjoy making things easier for our clients and team. You delight in going over-the-top to make people happy, and always over-deliver

Are to the point and clear in your communication. Writing comes easily to you and you have excellent verbal and written communication skills in English

Have genuine interest in people and their needs, and you're not afraid to support your team members

Get the details right — you don’t half-ass anything or let little things slip through the cracks

Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back

Nail the delicate balance between sales and service

Can think out of the box and love to find effective solutions to resolve complex customer service challenges that leave everyone happier

Are a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right

Are pro-active and a quick learner, interested in learning more about jewelry and gemstones

Always double check your writing for spelling and grammatical errors and you can bring our brand’s unique, playful voice into the conversation

THIS POSITION IS NOT FOR YOU, IF YOU

Don’t have the writing skills of a native English speaker

Can’t communicate in a conversational tone

Can’t take constructive feedback and criticism on your writing

Rely largely on ChatGPT to do the writing for you

Don't have the ability to work independently without constant direction

Aren’t based in Bali

Aren’t looking for a long-term position

Are looking for a fully remote position

This is what makes Gardens of the Sun your dream place to work - and why no one ever wants to leave our team:

You’ll be working from our lush and green Bali studio in a collaborative, young and fun-loving team

No dress code

20 days of annual leave, on top of national holidays

An equal opportunity environment that encourages you to learn and grow

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Client Relations Associate? How much notice are you required to give your current employer? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) Which of the following languages are you fluent in?

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