Client Manager

nttlimited; Jakarta Pusat; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

NTT DATA is looking for a Client Manager who will build and nurture relationships with assigned accounts, drive expansion across solutions, and ensure client satisfaction. You will leverage Salesforce.com to manage pipelines and forecasts, collaborating with global teams to achieve revenue targets.

The role requires strong sales acumen, deep product knowledge, and the ability to align multiple stakeholders toward a common vision while delivering tailored solutions across industries.

Qualifications

• Proven client engagement and management skills across the client lifecycle.
• Deep knowledge of NTT DATA offerings, client applications, use cases, and market trends.
• Ability to identify and advance opportunities at assigned clients and prospects.
• Extensive experience in global partner management and sales environments.
• Proficiency in Salesforce.com or other CRM platforms.
• Capability to drive alignment to a common vision across multiple stakeholders.
• Collaborative mindset with adaptable communication for diverse audiences.
• Ability to work independently with strong problem-solving skills.
• Bachelor's degree or equivalent in business or a sales-related field.

Responsibilities

• Build and nurture relationships with assigned accounts and ensure client satisfaction.
• Drive expansion across all solution areas and meet revenue targets.
• Use Salesforce.com to manage accounts, opportunities, pipelines, and forecasts.
• Analyze clients' needs and translate into tailored solutions.
• Collaborate with global offices to deliver exceptional client experiences.
• Act as first point of contact to address client issues.

Skills

Sales acumen

Client engagement

Opportunity identification

Global partnerships

CRM proficiency

Stakeholder alignment

Collaborative communication

Independent problem solving

Team influence

Education

Bachelor's degree or equivalent in business or sales

Tools

Salesforce.com

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.

You’ll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client’s situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you’ll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients’ needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:

• Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements.
• Proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth.
• Deep knowledge of NTT DATA’s offerings, client applications, use cases, and market trends.
• Ability to identify and advance opportunities at assigned clients and prospects.
• Extensive experience in global partner management and sales environments, with a focus on business development.
• Proficiency in using Salesforce.com or other CrM platforms.
• Capability to drive alignment to a common vision across multiple stakeholders.
• A collaborative mindset and the ability to adapt communication styles for diverse audiences.
• Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.
• A bachelor's degree or equivalent in business or a sales-related field.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.