Client Manager

nttlimited; Jakarta Pusat; Hybrid; IDR 60,000,000 - 96,000,000; Full time

Job summary

NTT DATA in Jakarta is seeking an Associate Client Manager to start as an entry-level subject matter expert, learning to support the Client Management team in managing and expanding client relationships across all solutions. You will focus on driving expansion and renewals while learning to uncover new opportunities.

Your day involves collaborating with clients, addressing concerns, and recommending solutions under guidance.

Qualifications

• Entry-level experience in sales or customer service.
• Ability to understand client business and financial aspects.
• Strong communication and relationship-building skills.

Responsibilities

• Assist in managing and expanding client relationships across assigned accounts.
• Help drive expansion and renewals across solutions within accounts.
• Collaborate with clients to understand needs and identify growth opportunities.
• Assist in revenue growth by encouraging clients to procure additional services.
• Monitor accounts, pipelines, and forecasts using sales tools.

Skills

Sales acumen

Client relationship management

Strong communication

Opportunity structuring

Education

Bachelor's degree in business or related field

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As an Associate Client Manager at NTT DATA, you'll immerse yourself in the dynamic world of client management and sales. Starting as an entry-level subject matter expert, you'll have the opportunity to learn and grow. Your primary role will be to support our Client Management team in managing and expanding client relationships. This role focuses on driving expansion and renewals across all solutions within your assigned accounts.

Your day will involve collaborating with clients to understand their needs and identify opportunities for growth. You'll help minimize churn and maximize client retention while learning to uncover new opportunities. You'll engage with clients, address their concerns, and recommend possible solutions, all under the guidance of experienced team members.

You'll also learn how to generate demand by identifying client needs and engaging them through digital marketing channels. Building enduring relationships will be key as you develop an understanding of clients' industries, business environments, and strategies. Your goal will be to articulate how our services and solutions can add value, focusing on high-value services (HVS) offerings.

Daily tasks will include using our sales tools to effectively manage territory, accounts, opportunities, pipelines, and forecasts. You'll work closely with vendors to achieve desired outcomes and develop open channels of communication with each client within your assigned accounts. You'll also assist in revenue growth by inspiring clients to procure additional services.

Your role will involve achieving performance targets, managing risks, and ensuring financial governance and compliance. You'll learn how to monitor and control these aspects while implementing governance policies in your practice area. This role is all about developing your skills, growing lasting client relationships, and becoming a reliable point of contact for our clients.

To thrive in this role, you need to have:

• Sales business acumen with an understanding of client business, including commercial and financial aspects.
• Skills to manage and analyze client relationships throughout their lifecycle.
• Knowledge of our offerings, market trends, and the ability to apply these to individual client needs as an expert advisor.
• Ability to create and advance opportunities at assigned prospects and clients.
• Entry-level experience in sales, customer service, or a fast-paced sales environment.
• Strong communication skills, capable of building trust and effective relationships.
• Developing skills to articulate the value of our services and solutions with a focus on HVS offerings.
• Eagerness to achieve performance targets and a client-service orientation.
• A bachelor's degree or equivalent in business or a sales-related field.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.