Client & Admin Support Officer – Bali Concierge Co.

Bali Concierge Co; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury concierge company in Bali is looking for a Client & Admin Support Officer. This role involves managing client inquiries, supporting bookings, and assisting with event coordination. Ideal candidates have customer service experience, strong English skills, and a proactive attitude. Enjoy diverse tasks and the dynamic environment of a luxury service sector.

Qualifications

• Previous experience in customer service, hospitality, or administrative roles.
• Familiarity with messaging platforms, social media, and basic admin tools.
• Currently based in Bali, Indonesia.

Responsibilities

• Act as the first point of contact for client inquiries through messaging platforms.
• Manage bookings, special requests, and problem-solving.
• Assist with behind-the-scenes coordination for client events.

Skills

Customer service experience

Strong written and spoken English

Organisational skills

Proactive attitude

Tools

CRM tools

Messaging platforms

Social media management

Job description

Overview

Bali Concierge Co. is a full-service luxury concierge company helping clients create unforgettable holidays, events, and everyday experiences in Bali. From arranging last-minute restaurant reservations to coordinating multi-day events, we pride ourselves on delivering seamless, personalised service that feels effortless to our clients.

We are looking for a Client & Admin Support Officer to join our growing team. This role is ideal for someone organised, client-focused, and comfortable working in a fast-paced environment. You’ll be the first point of contact for our clients, mainly through approved messaging platforms, ensuring every interaction is warm, professional, and efficient.

What You’ll Do

Client Support

• Act as the first point of contact for client inquiries through messaging platforms.
• Manage bookings, special requests, and problem-solving to deliver smooth, high-quality service.
• Anticipate client needs and provide thoughtful support to elevate the client experience.

Admin & Business Support

• Keep our CRM and contact database organised and up to date.
• Build and maintain our supplier and partner database, ensuring smooth communication with hotels, restaurants, and activity providers.
• Support business outreach by coordinating with local businesses and helping set up meetings.

Concierge & Event Support

• Assist with behind-the-scenes coordination for client events and activities.
• Communicate with suppliers, drivers, and venues to ensure everything runs smoothly.
• Provide on-the-ground support for events when required.

Social Media & Marketing

• Help with content ideas, planning, and engagement for our social media channels.
• Monitor inquiries on platforms such as Instagram to maintain a high service standard.

What We’re Looking For

• Previous experience in customer service, hospitality, or administrative roles (experience in events or concierge is an advantage).
• Strong written and spoken English.
• Familiarity with messaging platforms, social media, and basic admin tools.
• Highly organised, with attention to detail and a proactive attitude.
• Currently based in Bali, Indonesia.

Why Join Us?

At Bali Concierge Co., no two days are the same. One moment you’ll be helping a family plan a day trip to Uluwatu, the next you’ll be coordinating a multi-hotel wedding guest transfer schedule. If you love variety, thrive on organisation, and enjoy being the person who “makes it happen,” this role is for you.