Client & Admin Assistant

IBMC; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading client services firm in Jakarta is looking for a Client Servicing Coordinator to manage client inquiries, track deals, and prepare documentation. Candidates should have at least 3 years of experience in client servicing or account management, be fluent in both English and Bahasa Indonesia, and be familiar with business tools like Google Workspace. This role offers flexibility for remote work along with in-person meetings as needed.

Qualifications

• Minimum 3 years of experience in client servicing, account management, or business operations.
• Experience in B2B environments with vendor management.
• Ability to manage multiple projects and timelines.

Responsibilities

• Reply to client inquiries via email or chat.
• Prepare quotations for potential partners or clients.
• Maintain organized records of all communications and contracts.

Skills

Client servicing

Account management

Project management

Communication skills

Bilingual (English and Bahasa Indonesia)

Tools

Google Workspace

Microsoft Office

Trello/Asana

CRM tools (HubSpot, Zoho)

Job description

Core Responsibility:

• Reply to incoming inquiries from clients, partners, or prospects via email, chat, or other communication channels
• Make appointments for the management team of in-house media platforms
• Track partnership deals, including status updates, follow-ups, and documentation
• Prepare quotations for potential partners or clients based on provided pricing structures
• Draft and finalize contracts for confirmed deals and ensure proper documentation
• Track payments from affiliate partners listed on https://fundedtrading.com/ and ensure timely reconciliation
• Coordinate with internal teams for updates related to appointments, deals, or payment issues
• Maintain organized records of all communications, contracts, and payment statuses related to partnerships and affiliate deals.

• Minimum 3 years of professional experience in client servicing, account management, business operations, or a similar coordination role
• Experience working with vendors and freelancers, particularly in creative or service-based industries (e.g., PR, video production, review management).
• Prior exposure to B2B environments and working directly with clients on proposals, upsells, and long-term relationship building.
• Demonstrated ability to manage multiple projects and timelines, especially coordinating between different teams (sales, execution, creative).
• Comfortable handling client onboarding processes, setting up communication pipelines, and monitoring follow-ups.
• Familiarity with basic financial processes like issuing invoices, tracking payments, and managing financial records.
• Proficiency in common business tools (e.g., Google Workspace, Microsoft Office, Trello/Asana, Slack, CRM tools like HubSpot or Zoho).
• Experience participating in or contributing to sales and strategy discussions, offering insight into client behavior or market feedback.
• Fluency in English and Bahasa Indonesia, both written and spoken.
• Based in Indonesia, with flexibility for remote work and occasional in-person meetings.