Claim Investigator

Sun Life Financial, Inc.; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading insurance company seeks an Investigator for Life & Disability Claims to conduct comprehensive investigations and analyze data results. With a focus on minimizing pending cases and supporting litigation, this role requires at least 3 years experience in insurance claims and a commitment to excellence in reporting and investigations.

Qualifications

• At least 3 years of experience in investigation within an insurance company (Minor and Major Claims).
• Willing to conduct investigations in remote areas.
• Expertise in data reporting.
• Having a medical background is an added value.

Responsibilities

• Conduct desk and on-site investigations.
• Analyze and present investigation data results.
• Minimize pending cases and follow up to meet TAT requirements.
• Collaborate with legal and compliance departments.

Skills

Good communication skills

Analytical thinking

Problem-solving abilities

Commitment to continuous improvement

Job description

You are as unique as your background, experience, and point of view. Here, you'll be encouraged, empowered, and challenged to be your best self. You'll work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients—who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families, and communities around the world.

Job Description:

Conduct comprehensive investigations, present the validity of data investigation results, and report to management.

Preferred Skills:

Good communication skills, analytical thinking, problem-solving abilities, and a commitment to continuous improvement.

Qualifications:

• At least 3 years of experience in investigation within an insurance company (Minor and Major Claims).
• Willing to conduct investigations in remote areas.
• Experience as a claims analyst is preferred.
• Expertise in data reporting.
• Having a medical background is an added value.

Responsibilities:

• Conduct desk and on-site investigations.
• Analyze and present investigation data results.
• Minimize pending cases and regularly follow up to meet TAT investigation requirements.
• Collaborate with related departments such as legal and compliance.
• Support litigation cases.

Job Category: Claims - Life & Disability

Posting End Date: 30/08/2025