Claim Handler Senior Manager

PT Asuransi Bina Dana Arta Tbk; Daerah Khusus Ibukota Jakarta; On-site; USD 35.000 - 60.000; Full time

Job summary

Join a leading insurance company as a Claims Handler Senior Manager. You will manage complex insurance claims processes, mentor a team, and drive initiatives for process improvements. This role demands strong leadership qualities and a commitment to delivering exceptional service in claims management.

Qualifications

• Experience in managing high-value insurance claims, especially Motor Vehicle claims.
• Solid understanding of regulatory requirements and audit standards.
• Strong communication skills and a professional attitude.

Responsibilities

• Lead the end-to-end claims handling process and supervise a claims team.
• Identify process improvement opportunities and support digital transformation.
• Collaborate with various stakeholders to resolve claims.

Skills

Team Leadership

Claims Management

Process Improvement

Communication

Education

Bachelor's degree in relevant field

Job description

Claims Handler Senior Manager is responsible for overseeing the end-to-end claims handling process to ensure timely, fair, and cost-effective resolution of claims in accordance with policy terms, regulatory guidelines, and company standards.

Key Responsibilities:

1. Lead and manage complex and high-value insurance claims, focusing on Motor Vehicle (MV) claims; familiarity with Non-MV claims such as property, casualty, health, or specialty lines is advantageous.
2. Supervise and mentor a team of claims professionals. Set performance objectives, conduct regular reviews, and support career development.
3. Process Improvement: Identify opportunities to streamline claims processes, reduce turnaround times, and enhance service quality through automation and best practices. Support digital transformation initiatives within the claims function.
4. Collaborate with brokers, loss adjusters, legal teams, underwriters, and reinsurers to ensure effective communication and resolution of claims.
5. Ensure adherence to internal policies, regulatory requirements, and audit standards. Proactively manage claim risks and detect fraud.
6. Monitor and report on claims KPIs, trends, reserve accuracy, and loss ratios. Provide insights for management decisions and strategic planning.
7. Uphold high levels of empathy, professionalism, and responsiveness in claim resolutions to maintain brand trust and customer loyalty.

This job posting is active and currently accepting applications.