Claim Coordinator

The HEINEKEN Company; Tangerang; On-site; USD 10.000 - 18.000; Full time

Job summary

Multi Bintang Indonesia is seeking a Claim Coordinator to enhance the integrity of their commercial claim processes. This full-time role involves collaborating with various teams to ensure claims are accurately validated and streamlined, contributing to broader business objectives. Ideal candidates will have a background in finance and a strong attention to detail, driving operational excellence in a dynamic environment.

Benefits

Laptop provided

Career development opportunities

Qualifications

• 2+ years experience in Finance or Accounting with claim processing preferred.
• Strong analytical and communication skills are essential.
• Proficient in Microsoft Office tools.

Responsibilities

• Ensure accuracy and accountability of commercial claim processes.
• Validate and verify claims with internal stakeholders.
• Monitor and resolve discrepancies in claims.

Skills

Analytical Skills

Problem Solving

Communication

Coordination

Attention to Detail

Education

Bachelor’s degree in Finance

Bachelor’s degree in Accounting

Bachelor’s degree in Business

Tools

Microsoft Office

Job description

About the Job

Multi Bintang Indonesia is currently hiring for aClaim Coordinator under department Commercial Bsuiness Controller. Based in our Tangerang office at Jalan Daan Mogoot, this role reports directly to the CMC Manager and plays a critical part in ensuring end-to-end claim validation, verification, and reconciliation processes are executed with accuracy and integrity.

About Multi Bintang Indonesia
You might think that we’re just one iconic brand, but we’re actually so much more.
As the pioneer of the beer industry in Indonesia with a proud history of over than 90 years in the country, Multi Bintang Indonesia is synonymous with BINTANG, Indonesia ’ s favorite and most iconic beer brand. As part of the HEINEKEN Company, Multi Bintang Indonesia also produces and markets the world ’ s most valuable international premium beer brand, Heineken , as well as a portfolio of other beer brands, such as including Tiger Soju Flavoured Lager, BINTANG Pilsner, BINTANG Crystal, BINTANG Anggur Merah, BINTANG Arak Jeruk & Madu, and BINTANG 0.0.
We believe in making a positive impact and creating a real change in the world. Join us and let ’ s do something that matters !
At Multi Bintang Indonesia, we offer a world of opportunities for your career development. Be part of something bigger than yourself, create real change in the world, and make positive impact through your careers!

Job Purpose

As our Claim Coordinator, you will be at the heart of ensuring the accuracy, transparency, and accountability of our commercial claim processes. You’ll report directly to the Claim Management Center (CMC) Manager and work closely with key internal stakeholders (Finance, Sales Teams, and our Distributor partners) to validate, verify, and streamline claims in alignment with business goals.

In this role, you will not only safeguard financial integrity but also support commercial effectiveness by enabling efficient and compliant claim management practices. It’s an ideal opportunity for someone who thrives on operational excellence, enjoys cross-functional collaboration, and is driven to make a meaningful impact on our business.

#DoSomethingThatMatters

Main Responsibilities

• Create Internal Orders (IO) in SAP for approved QAPs, ensure proper integration between QAP and Claim System, update execution status based on input from Sales Team and Distributors, and coordinate with IT or vendors to resolve system issues.
• Review claims submitted through the Distributor Claim System (DCS), verify eligibility by coordinating with Sales and Finance, and ensure all claim documentation is complete and well-organized.
• Monitor pending or incomplete claims, resolve discrepancies through coordination with relevant parties, and prepare reports on claim status, trends, and resolution timelines. Recommend improvements to streamline claim handling.
• Act as main contact for claims-related matters, work closely with Sales Teams, Distributors, and internal claim admins, and support the CMC Manager in ensuring process alignment and SLA compliance.
• Track promotional spend versus accruals, ensure documentation meets audit and tax requirements, and consolidate petty cash reports from area teams for closing purposes.

Candidate Criteria

• Bachelor’s degree in Finance, Accounting, or Business.
• Minimum 2 years of experience in Finance or Accounting; prior experience in claim processing is preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication and coordination skills.
• Proficient in Microsoft Office (Excel, Word, etc.).
• High attention to detail with the ability to manage multiple tasks in a fast-paced environment.
• Good command of English, both verbal and written.

Tools Provided: Laptop

Contract: Full-time

Why Join Us?

Be part of a company that committed to people and growth. This role offers a unique opportunity to shape the organization through people strategies, work with inspiring leaders, and build meaningful change in a fast-paced, highly collaborative environment. Join us and let’s #DoSomethingThatMatters!

Note:

Multi Bintang Indonesia embraces diversity and welcomes applications from all backgrounds! We are committed to fostering a positive and inclusive recruitment process. If you require any assistance during your application or at any stage of the process, please let us know how we can support you by contacting us at [e-mail].

Disclaimer:

• Protect yourself from scams on behalf of Multi Bintang Indonesia. We will NEVER ask for payment to process documents or anything during your job application process. If you need to verify directly with us to ensure your job application process remains secure, please feel free to get in touch with us at [e-mail] (our official email only with the domain @heineken.com).
• By submitting your job application, you acknowledge that Multi Bintang Indonesia may share your data with third-party entities appointed by MBI for recruitment purposes. Your information will be treated with confidentiality and in compliance with data protection laws. If you have concerns or wish to withdraw consent, contact us at [e-mail].

#LI-JF1