Claim Analyst Lead

Sun Life; Jakarta Selatan; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Sun Life Indonesia is seeking an experienced, dynamic Claim Analyst to lead our claims department. This role oversees end-to-end claims processes, ensuring fair settlements and high customer satisfaction while guiding a high-performance team in a regulated environment.

The ideal candidate has a medical background, Indonesian regulatory knowledge, and 8+ years in insurance claims with at least 5 in leadership. Fluency in Bahasa Indonesia and English is required, with certifications a plus.

Qualifications

• Preferably has a medical background.
• Certifications like PAMJAKI or LOMA are a plus.
• Experience with digital transformation initiatives in claims processes.
• Knowledge of life and health insurance product lines.

Responsibilities

• Develop and implement strategic plans for the claims department.
• Lead and manage the claims team with mentorship and continuous improvement.
• Ensure compliance with regulations, policies and industry practices.
• Optimize processes to reduce turnaround times and improve customer experience.
• Analyze claims data to identify trends and areas for improvement.
• Collaborate with Underwriting, Customer Service, Legal for seamless operations.
• Manage relationships with third-party service providers and vendors.
• Develop and monitor KPIs for the claims department.
• Stay updated on industry trends in claims management.
• Represent the claims department in management meetings.

Skills

Medical background

Insurance certifications

Digital transformation in claims

Life and health insurance products

Tools

Claims management systems

Data analysis tools

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you’ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients’ lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description

• an experienced and dynamic Claim Analyst to lead our claims department in Indonesia. This role is responsible for overseeing all aspects of the claims process, ensuring efficient and fair claim settlements while maintaining high customer satisfaction levels.

Preferred skills

• Professional with medical background

• Having insurance certifications will be plus points (e.g., PAMJAKI, LOMA)

• Experience with digital transformation initiatives in claims processes

• Knowledge of multiple insurance product lines (life, health)

Qualifications

• Preferably has Medical Background

• Minimum 8 years of experience in insurance claims management, with at least 5 years in a leadership role

• In-depth knowledge of Indonesian insurance regulations and market practices

• Strong analytical and problem-solving skills

• Excellent leadership and team management abilities

• Outstanding communication and interpersonal skills

• Fluency in Bahasa Indonesia and English (both written and spoken)

• Proficiency in claims management systems and data analysis tools

Responsibilities

• Develop and implement strategic plans for the claims department aligned with Sun Life Indonesia’s overall business objectives

• Lead and manage the claims team, providing guidance, mentorship, and fostering a culture of continuous improvement

• Ensure compliance with all relevant regulations, internal policies, and industry best practices in claims handling

• Optimize claims processes to enhance efficiency, reduce turnaround times, and improve customer experience

• Analyze claims data to identify trends, potential fraud, and areas for process improvement

• Collaborate with other departments (e.g., Underwriting, Customer Service, Legal) to ensure seamless operations

• Manage relationships with third-party service providers and vendors related to claims processing

• Develop and monitor key performance indicators (KPIs) for the claims department

• Stay updated on industry trends and innovations in claims management

• Represent the claims department in management meetings and external industry forums

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category:

Claims - Life & Disability

Posting End Date:

29/09/2026