City Operations Lead - SPX Express ( Kab Manokwari, Papua Barat )

Shopee; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce platform is seeking a City Operations Lead to oversee operational processes across assigned areas. This role requires management of logistics operations, ensuring safety standards, and achieving performance KPIs. Ideal candidates will have a strong background in logistics or express delivery operations, excellent leadership skills, and a hands-on approach to leadership.

Qualifications

• 5+ years of experience in an Express/Logistics Company managing regions.
• Skilled in Courier Transport Operation Management.
• Willing to travel across Indonesia.

Responsibilities

• Responsible for HSE implementation within the assigned city.
• Manage overall operations including First Mile, Sorting Center, Middle Mile & Last Mile.
• Achieve KPI targets aligned with company goals.

Skills

Problem-solving

Analytical skills

Leadership

Communication skills

Education

Bachelor's degree

Tools

Transport Management Systems

Job description

City Operations Lead - SPX Express ( Kab Manokwari, Papua Barat )

Department Operations

Level Experienced (Team Lead)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Responsible for Health, Safety, and Environment (HSE) implementation and ensuring people safety within assigned City(s)
• Leading and Managing day to day overall operations including First Mile, Sorting Center, Middle Mile & Last Mile within the assigned province(s)
• Responsible for CPP within the assigned city(s)
• Ensure the Operations team follow the company SOP & Work Instructions (WI)
• Responsible to achieve KPI target that aligned with company goals and objectives
• Responsible to coach & develop team members based on company standard Learning & Development guidelines

Requirements:

• Bachelor's degree from any major
• 5+ years of experience in an Express Company / Logistics Company, and managing some provinces/regions
• Skilled in Xpress / Courier Transport Operation Management (First Mile, Middle Mile, Sorting Center & Last-Mile), Project, People, and Community Management
• Excellent in problem-solving and analytical skills (Kaizen & Lean skills will be an advantage)
• Good communication skills (written and verbal)
• Lead by example (hands-on) leadership style who can show operation solutions on the floor
• Understand and have experience in operating Transport / Freight Management systems (TMS / FMS)
• Willing to travel and be located across Indonesia