City Lead, GF Manado

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

GF is seeking a dynamic and visionary City Lead to spearhead our operations in Manado, Indonesia. As the City Lead, you will be responsible for driving the growth and success of our business in Manado, overseeing all aspects of our operations, and ensuring exceptional service delivery to our customers, merchants, and delivery partners.

Responsibilities:

1. Develop and execute strategic plans to expand GF's market presence and increase market share in Manado
2. Lead and motivate a high-performing team to achieve operational excellence and meet business targets
3. Analyze market trends, customer behavior, and competitor activities to inform business decisions
4. Build and maintain strong relationships with key stakeholders, including merchants, delivery partners, and local authorities
5. Identify and implement process improvements to enhance operational efficiency and customer satisfaction
6. Monitor and analyze key performance indicators (KPIs) to drive continuous improvement
7. Collaborate with cross-functional teams to ensure seamless coordination of city-wide operations
8. Represent GF at local events and forums to enhance brand visibility and reputation
9. Manage budgets and resources effectively to optimize business performance
10. Ensure compliance with local regulations and company policies

Qualifications:

• Proven leadership experience, preferably in the food delivery or tech industry
• Strong track record of driving business growth and managing city-wide operations
• Bachelor's degree in Business Administration, Management, or a related field (preferred)
• Excellent strategic planning and execution skills
• Demonstrated ability to lead and motivate teams to achieve outstanding results
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels
• In-depth knowledge of the food delivery industry and local market dynamics in Manado
• Proficiency in data analysis and reporting tools
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Fluency in Bahasa Indonesia and English

Benefits:

We care about your well-being at Grab. Here are some of the global benefits we offer:

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex to create a benefits package that suits your needs and aspirations
• Celebration of moments that matter with parental and birthday leave, and community engagement through LASA volunteering leave
• Confidential Grabber Assistance Programme for support through life's challenges

Our Commitment:

We are committed to building an inclusive and equitable workplace that provides equal opportunity for all Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical or mental impairments, or other attributes that make them unique.