(Chinese and English) Customer Support Consultant, emails/live chats (Remote)

SupportYourApp; Daerah Khusus Ibukota Jakarta; Remote; USD 24.000 - 36.000; Full time

Job summary

An established industry player in customer support services is seeking a Customer Support Consultant to join their diverse team. This role offers the opportunity to work fully remotely while engaging with cutting-edge technology and providing exceptional service to customers. You will thrive in a multicultural environment, mastering new skills and achieving challenging goals. The company values your growth and offers a flexible schedule, good bonuses, and a supportive management team. If you're passionate about tech and customer service, this is the perfect opportunity for you to shine and grow in your career.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Greenhouse conditions for self-development

Qualifications

• 6+ months of experience in customer support with live chats and emails.
• Strong analytical, research skills, and a positive attitude are essential.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build long-lasting relationships with customers and meet team KPIs.

Skills

Customer Support

Analytical Skills

Research Skills

Positive Attitude

Communication Skills

Education

Upper Intermediate English (B2)

Native Chinese

Tools

CRM Systems

Salesforce

Zendesk

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Native Chinese and English upper intermediate (B2 level)
• At least 6 months of experience in a customer support role
• Experience with live chats and emails
• Interest in crypto or stock exchange
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems
• Experience in crypto/finance
• Experience with Salesforce or Zendesk

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com