Chief Digital Officer for E-commerce - Jakarta Based

Michael Page International (Switzerland) SA; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 2.420.526.000 - 3.227.369.000; Full time

Job summary

A renowned recruitment firm is seeking a Chief of Digital in Jakarta to lead their e-commerce unit, develop strategies, and enhance customer experience. The successful candidate will have over 20 years of experience in e-commerce, strong leadership skills, and a proven track record in launching digital products.

Benefits

Attractive compensation package

Hybrid working arrangement

Inclusive company culture

Qualifications

• 20+ years of experience, with at least 8 years in digital/product management roles.
• Proven record of launching and scaling digital products.
• Strong understanding of e-commerce ecosystems.

Responsibilities

• Develop and implement digital strategies for e-commerce growth.
• Lead the digital team to ensure high performance.
• Monitor and improve online customer experience.

Skills

Leadership

E-commerce best practices

Analytical skills

Agile environment adaptability

Communication skills

Data-driven thinking

Education

Degree in Business, Marketing, IT, or related field

Job description

Page Executive
Our client is a well-established consumer-driven company in Indonesia, boasting a workforce across the nation. With a strong commitment to innovation, the company is looking to expand its digital footprint and enhance its online customer experience. As such, they are looking for experienced talent who has scale up the digital business unit in an organization.

Page Executive
As Chief of Digital, you will report directly to the CEO, and you will be managing a team of multi-generational members. Your main responsibilities will include:

• Developing, implementing the digital strategies to ensure that the new e-commerce unit will be a key driver for the business growth.
• Leading the digital team to ensure high performance and productivity.
• Overseeing the customer journey and digital marketing initiatives in order to achieve profitability.
• Monitoring, evaluating and improving the online customer experience.
• Analysing the e-commerce trends and staying up-to-date with industry developments.
• Managing relationships with external e-commerce partners and suppliers.
• Ensuring the highest levels of customer service are maintained across all digital platforms.
• Driving and staying abreast of trends and innovation in e-commerce channel to stay ahead in the competitive retail market.
• Developing and executing a comprehensive digital strategy aligned with business goals.
• Overseeing the design, development, and optimization of websites and mobile platforms.
• Ensuring compliance with digital data privacy and security standards.
• Defining and owning the end-to-end product strategy and roadmap for the company's e-commerce platforms.
• Lead a cross-functional team of developers, product managers, UX/UI designers, and analysts to deliver high-impact digital products.
• Driving customer-centric product development using data, feedback, and usability research.

Page Executive
A successful candidate should be able to communicate in English, and is comfortable working in a fast-paced and ever-changing environment. Other requirement includes:

• A degree in Business, Marketing, IT, or a related field from reputable university.
• Proven leadership experience in an e-commerce role either within marketplace, or within the e-commerce business in a conventional company.
• Experience in omni-channels will be highly valuable.
• Excellent knowledge of e-commerce best practices.
• Strong analytical skills and data-driven thinking.
• Outstanding communication, interpersonal, and negotiation skills.
• A forward-thinking mindset and a passion for innovation.
• At least 20+ years of working experience, in which at least 8 years is within relevant role (digital / product management / commercial / e-commerce).
• Ability to be hands-on, and manoeuvre in an agile environment.
• Proven track record of successfully launching and scaling digital products in a fast-paced e-commerce environment.
• Deep understanding of e-commerce ecosystems, including catalogue management, checkout flows, personalization, and conversion optimization.
• Strong leadership and people management skills, with experience building and mentoring high-performing product teams.

Page Executive

• An attractive compensation package will be provided.
• Hybrid working arrangement.
• A vibrant and inclusive company culture that values innovation and personal growth.
• The opportunity to lead a dynamic digital team and make a significant impact.

If you are a motivated and experienced candidate within the digital space, and is looking to make your mark, we encourage you to apply for this exciting opportunity.

Alamat email kamu