Chief Digital Officer for E-commerce - Jakarta Based

Page Executive; Daerah Khusus Ibukota Jakarta; Hybrid; Confidential; Full time

Job summary

A leading consumer-driven company in Indonesia seeks a Chief of Digital to manage a multi-generational team. The role involves developing digital strategies, overseeing e-commerce initiatives, and ensuring high standards of customer service. Ideal candidates should have extensive experience in e-commerce, strong leadership skills, and a passion for innovation. This position offers an attractive compensation package and a hybrid working arrangement.

Benefits

Attractive compensation package

Hybrid working arrangement

Vibrant, inclusive culture

Opportunity to lead a digital team

Qualifications

• 20+ years of work experience, with at least 8 years in digital/product management.
• Proven leadership experience in e-commerce roles.

Responsibilities

• Developing and implementing digital strategies for e-commerce growth.
• Leading the digital team to ensure high performance.
• Overseeing customer journey and digital marketing initiatives.

Skills

Leadership

Analytical Skills

Communication

Negotiation

Innovation

Education

Degree in Business, Marketing, IT

Job description

Opportunity to scale and grow the new business unit.

Leadership position.

About Our Client

Our client is a well-established consumer-driven company in Indonesia, boasting a workforce across the nation. With a strong commitment to innovation, the company is looking to expand its digital footprint and enhance its online customer experience. They seek experienced talent to scale up the digital business unit within their organization.

Job Description

As Chief of Digital, reporting directly to the CEO, you will manage a multi-generational team. Your main responsibilities include:

1. Developing and implementing digital strategies to make the new e-commerce unit a key driver of business growth.
2. Leading the digital team to ensure high performance and productivity.
3. Overseeing customer journey and digital marketing initiatives to achieve profitability.
4. Monitoring, evaluating, and improving the online customer experience.
5. Analyzing e-commerce trends and industry developments.
6. Managing relationships with external e-commerce partners and suppliers.
7. Ensuring high standards of customer service across all digital platforms.
8. Driving innovation and staying ahead of trends in e-commerce to maintain competitive advantage.
9. Developing and executing a comprehensive digital strategy aligned with business goals.
10. Overseeing website and mobile platform design, development, and optimization.
11. Ensuring compliance with data privacy and security standards.
12. Defining and owning the product strategy and roadmap for e-commerce platforms.
13. Leading cross-functional teams to deliver impactful digital products.
14. Driving customer-centric product development based on data, feedback, and usability research.

The Successful Applicant

Ideal candidates should communicate fluently in English and thrive in a fast-paced, dynamic environment. Additional requirements include:

1. A degree in Business, Marketing, IT, or related fields from a reputable university.
2. Proven leadership experience in e-commerce roles, either within marketplaces or traditional companies.
3. Experience with omni-channel strategies is highly valuable.
4. Excellent knowledge of e-commerce best practices.
5. Strong analytical and data-driven decision-making skills.
6. Outstanding communication, interpersonal, and negotiation skills.
7. A forward-thinking mindset and passion for innovation.
8. Minimum of 20+ years of work experience, with at least 8 years in relevant roles (digital/product management, commercial, or e-commerce).
9. Hands-on ability and agility in fast-paced environments.
10. Proven success in launching and scaling digital products.
11. Deep understanding of e-commerce ecosystems, including catalog management, checkout flows, personalization, and optimization.
12. Strong leadership and team-building skills, with experience mentoring high-performing teams.

What's on Offer

• Attractive compensation package.
• Hybrid working arrangement.
• Vibrant, inclusive culture valuing innovation and growth.
• Opportunity to lead a digital team and make a significant impact.

If you are motivated, experienced in digital, and eager to make your mark, we encourage you to apply for this exciting opportunity.