Chief Concierge

Hilton Worldwide, Inc.; Kota Bandung; On-site; IDR 30,000,000 - 50,000,000; Full time

Job summary

A leading global hospitality company seeks a Chief Concierge to manage the Concierge team at Hilton Petaling Jaya Hotel. The role involves ensuring guest satisfaction through effective service, training staff, and maintaining high standards. Ideal candidates will have supervisory experience and strong interpersonal skills.

Qualifications

• At least 3 years of supervisory experience in Concierge operations.
• Membership in the Golden Key Association is a plus.

Responsibilities

• Manage Concierge team and provide assistance to guests.
• Train and evaluate Concierge associates.
• Maintain updated information for Front Office associates.

Skills

Management Skills

Interpersonal Skills

Teamwork

Fluency in English

Education

Secondary Education or Higher

Job description

Job Description - Chief Concierge (HOT0BMAZ)

Job Description

Job Number:

Chief Concierge (HOT0BMAZ)

Work Locations

Hilton Petaling Jaya Hotel, No 2 Jalan Barat, Petaling Jaya, 46200

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer millions of travelers who stay with us every year a welcome they will never forget. Our family of brands includes Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Chief Concierge manages Concierge team members to provide special assistance and information about local attractions to guests, offering a wide selection of choices to ensure guest satisfaction in line with Hilton and hotel policies and procedures.

What will I be doing?

As the Chief Concierge, your responsibilities will include:

1. Developing and ensuring adherence to luggage-related procedures by the Concierge/Transportation staff.
2. Maintaining updated and accessible information for all Front Office associates.
3. Communicating any issues encountered to the Front Office Manager, Assistant Front Office Manager, and Guest Service Manager.
4. Training Concierge associates according to hotel standards, evaluating performance, and handling disciplinary actions.
5. Properly receiving Hilton Honors members and other guests at the airport during arrival and departure.
6. Providing recommendations to improve services, increase revenue, or reduce costs.
7. Ensuring Concierge associates meet grooming standards.
8. Setting team goals aligned with hotel and department objectives.
9. Maintaining personal presentation standards.
10. Meeting reporting and service deadlines promptly.
11. Adhering to security and emergency policies.
12. Understanding local tourism and city profile to serve guests considerately.
13. Performing other duties as assigned.

What are we looking for?

The ideal Chief Concierge should:

• Possess secondary education or higher.
• Have at least 3 years of supervisory experience in Concierge operations.
• Be fluent in English.
• Appreciate Hilton's culture.
• Demonstrate good character and ethics.
• Obey relevant laws, policies, and regulations.
• Have strong principles, management skills, teamwork, interpersonal skills, decency, honesty, and reliability.
• Show responsibility and willingness to learn.
• Preferably have hotel management experience.
• Membership in the Golden Key Association is a plus.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional experiences for business and leisure travelers. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences worldwide. Our Team Members are at the heart of this mission!

Job

Job

: Guest Services, Operations, and Front Office