Chatbot & Business Insight - Regional Seller Experience (Contract)

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce platform is looking for a candidate to analyze chatbot transcripts and propose improvements. You will coordinate sentiment surveys and evaluate chatbot features against competitors. The ideal candidate has strong research skills, attention to detail, and the ability to work independently. This role is based in Jakarta, Indonesia.

Qualifications

• Strong research skills, especially in analyzing external platforms and competitors.
• Ability to transform unstructured data into clear, actionable insights.
• Proficient in data analysis and quality assurance.

Responsibilities

• Analyze chatbot transcripts to identify issues and propose improvements.
• Coordinate and monitor sentiment surveys across countries.
• Evaluate chatbot features against global competitors and identify improvement areas.

Skills

Research skills

Data analysis

Analytical thinking

Communication

Self-motivated

Job description

Overview

Analyze chatbot transcripts to identify issues and propose improvements. Coordinate and monitor sentiment surveys across countries. Evaluate chatbot features against global competitors and identify improvement areas. Classify historical chat data to build a structured Q&A repository. Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use. Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.

Responsibilities

• Analyze chatbot transcripts to identify issues and propose improvements.
• Coordinate and monitor sentiment surveys across countries.
• Evaluate chatbot features against global competitors and identify improvement areas.
• Classify historical chat data to build a structured Q&A repository.
• Label datasets with relevant tags (intent, sentiment, etc.) for machine learning use.
• Assist in compiling requirements, coordinating rollouts, and collecting post-launch feedback.

Qualifications

• Strong research skills, especially in analyzing external platforms and competitors
• Ability to transform unstructured data into clear, actionable insights
• Proficient in data analysis, quality assurance, and competitive benchmarking
• Detail-oriented with strong analytical thinking
• Excellent communication and coordination across teams
• Self-motivated and proactive with the ability to work independently