Center Operations Manager (Mall)

Jakarta Premium Outlets Kota Tangerang is a premium shopping mall that aims for world-class shopping destination. We are looking for skilled professionals in their respective fields to contribute to our company and become a valued member of the Genting Simon Group.

Job Role:

Assist General Manager in managing the center operation requirements of the Center.

Center operations consist of car park, maintenance, and outsourced operational services e.g. custodial, Food Hall custodial, landscape, pest control, security requirements, trash management and mechanical and electrical services and external consultancy supports e.g. CCTV services, firefighting equipment, generator maintenance, lifts and escalators, STP maintenance, etc.

Ensure that all management or operation matters are carried out smoothly and in accordance with procedures and guidelines established by the Company and to report any major or serious discrepancies encountered and to provide recommendations for approval.

Communicate with English is a must.

Work with appointed service providers for outsourced services.

Assist in cultivating and maintaining a strong working relationship with local authorities e.g. Perkim, Damkar, etc.

Keep track and monitor all center operations budget.

Adhere to the tender process as determined by the Company and carry out tenders in a transparent, fair and effective manner.

Cultivate and maintain a strong working relationship with the Center Operations team and key stakeholders.

Job Description:

Assist General Manager to lead and guide the center operations team in the daily operations of the center.

Liaise closely with Brand Partners, consultants, service providers, contractors and relevant authorities on all issues related to center operations and maintenance.

Check on statutory requirements regarding operations and security and to make the arrangements to ensure that all the licenses are applied and renewed before the expiry date.

Prepare the annual operations budget and ensure that all expenses are accounted for within the approved budget.

Assist General Manager to ensure that all policies, activities and procedures are being carried out effectively and efficiently for daily center operations.

Review the safety, security and efficiency of the center to make sure it is in line with the OSHA & HIRARC requirements. Ensure that all the lifesaving equipment is in good working conditions.

Liaise closely with other operating units to ensure close coordination and communication to achieve efficiency in the center.

Regularly review and update the Emergency Procedures Guidelines with team members. Plan and conduct emergency evacuation drills once a year with local authority participation.

Loss Prevention or Risk Management – Ensure that the safety and security of our Brand Partners suites, its employees, and the premises are within the stipulated guidelines.

Regularly review the maintenance and outsourced staff working conditions to ensure that they meet acceptable standards on protection and safety.

Conduct regular center inspections and take the necessary actions to eliminate the potential loss or damage to the center, Brand Partners suites and customers safety.

Perform tasks and duties as and when required by the Company.

Requirements:

Last education is S1 / S2 with a major in Management / Engineering / Business or equivalent.

Age between 28 - 45 years old.

Having a K3 / Fire Fighting Manager certificate is preferred (if any).

Have experiences at the same field (shopping mall) is a must.

Minimums have 2 years experiences as Operation Manager / Mall Manager.

Have proof of recorded experience.

Energic, clean, and dignified appearance.

Discipline and have a sense of responsibility.

Good communication skill, excellence leadership, problem solving.

Accustomed to handling complaints from Tenants and vendors.

Accustomed to coordinating with government officials.

Enable to work in team or independent.

Willing to work at Alam Sutera Tangerang.