Case Manager

IHT Rehab; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading rehabilitation organization is seeking a Case Manager to support patients in overcoming barriers to treatment. Your role will involve liaising with other health units and providing critical assistance in scheduling and patient support. The ideal candidate will possess a relevant diploma or degree and experience in customer service, bringing dedication to enhancing patient care.

Qualifications

• Minimum three years of customer service experience, preferably in human services.
• Experience supporting individuals with disabilities or challenging behaviors preferred.
• Willingness to travel and possess own transport.

Responsibilities

• Liaise with Case Management unit in PERKESO Rehab Melaka.
• Assist in tracking number of patients contacted and complete reports.
• Schedule appointments based on patients' needs.

Skills

Customer Service

Patient Support

Problem Solving

Education

Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent

Job description

Career

Case Manager

Full Time

Job Descriptions

• Liaise with Case Management unit in PERKESO Rehab Melaka.
• Promotes IHT Rehab facilities and service provisions to the patients and family members.
• Assist in tracking and collating number of patients contacted, home visits and other data as required for reporting to management.
• Works with patients to identify and eliminate barriers from seeking treatment (i.e. issues of food, housing, transportation); to allow greater participation in treatment as needed.
• Sets up transportation for patients to attend appointments.
• Schedules appointments with consideration of patients’ needs and preferences.
  
  

Job Requirements

• Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent.
• Minimum of three (3) years’ customer service experience, preferably in human services, possess demonstrated commitment to customer service.
• Professional or personal experience supporting individuals with disabilities, or challenging behaviors highly preferred.
• Must be willing to travel and possess own transport.
  
  

Enquiries

• [e-mail]
  
  

Operating Hours

Everyday

Including Weekends

8:30am – 6:00pm

Enquiries & Therapies

Public Holiday

Closed

• [phone]
• [phone]
• [phone]